Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hi. My name is***** you for your question and the opportunity to assist. Are you able to move your mouse cursor around on the black screen?
Thank you. What is the make/model# ***** the PC/laptop?
Thank you for the computer information. I looked up the specs on the PC at HP. The computer is using AMD Radeon HD 8400
graphics. This is not compatible with Windows 10 without a driver update. AMD drivers are available for Windows 10 but we need to be able to see a screen in order to install them.
Please try this. Turn off the computer by holding down the power button until it turns off.
Turn it back on and as soon as you see the HP screen begin steadily tapping the F11 key
until the Boot Options menu appears.
Click Troubleshoot and let me know the available options you are presented with.
It load the HP Recovery Manager.
What version of Windows came with the PC?
Recovery will restore the version of Windows that was on it when it was new.
You'll have the option to save your files. If you don't already have them backed up
you'll need to have a USB flash drive handy to store the saved files.
Is this the Recovery Manager screen you're getting
Or does it look like this:
Take a look at this: http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c03489643#notebookolder
Scroll down to the section called: Performing system recovery on desktop and AiO PCs 2013 and older (black background)
There's also a section for 2014 and newer in the article but I don't know which applies to your machine.
If you're not seeing a Windows 8 option it means the Windows 10 install overwrote it.
If you want to go back to Windows 7 that is certainly an option as it would work on your PC.
You can find Windows 7 for a decent price these days: http://tinyurl.com/pmvbw88