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Sandy
Sandy, Computer Enthusiast
Category: Laptop
Satisfied Customers: 6258
Experience:  B. Tech, 10+ years of experience
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My acer aspire laptop is partially crashed i think..i can

Customer Question

my acer aspire laptop is partially crashed i think..i can still open yahoo and facebook but i have lost the ability to do a restore and antivirus will not open
Submitted: 2 years ago.
Category: Laptop
Expert:  Sandy replied 2 years ago.

Hi, I'm Sandy and I look forward to help you today with the best answer possible.

I'm sorry about the issue.

I will work with you until it is fixed. This is a question and answer session. Please keep on replying back to me at the box given below. I appreciate your patience.

May I connect with you remotely to check/fix the issue directly?
Remote support can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.

We have fixed millions of computers over remote session and have an A+ rating with the Better Business Bureau website
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403

Customer: replied 2 years ago.
please fix me remotely
Expert:  Sandy replied 2 years ago.

Please accept remote support offer and then click the link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=c79f46a5-cc37-48a0-9856-b9a935be6d44

Scroll down on that page and and then Click “I agree” at the bottom.
then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.

Customer: replied 2 years ago.
it gives me a message aw snap cannot disply this webpage tryed to reload but same thing
Customer: replied 2 years ago.
does the same thing on alot of things i try to do
Expert:  Sandy replied 2 years ago.

Please reset your browser first:

Launch Internet explorer
Click Tools
Click Internet Options.
Under the general tab, please delete cookies.
After that click the Advanced tab.
Under Reset Internet Explorer settings, click Reset. Then click Reset again.
When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.
Start Internet Explorer again.

Customer: replied 2 years ago.
i can only pull yahoo up can i do it there
Expert:  Sandy replied 2 years ago.

okay, please use this tool now:

Visit this website:

www.join.me

Click “Start Meeting” on that page and download and run this file.

You will get a popup on top of the screen.

That pop will show you a 9 digit number. Please tell me about this 9 digit number.

Expert:  Sandy replied 2 years ago.

Are you able to visit this website? www.join.me

Expert:  Sandy replied 2 years ago.

Do you have any other browser like Google chrome or Mozilla firefox installed on the computer?

Customer: replied 2 years ago.
it does not give an option to run just download
Customer: replied 2 years ago.
are you there
Expert:  Sandy replied 2 years ago.

Press CTRL+J button and then find the find join.me file or screenconnect file and click that and run it.

Customer: replied 2 years ago.
ok
Customer: replied 2 years ago.
i did and it gives me the same awsnap this webpage cannot be displayed
Expert:  Sandy replied 2 years ago.

Some hidden malware/spyware/adware could be causing this issue:

I suggest you to scan your computer using free version of Super anti-spyware software. This will remove all of the malwares, spywares and viruses from the computer.

Note: If you already have installed Anti-virus programs like Norton, mcafee, CA, kaspersky on the computer, still I suggest you to download and install Super anti-spyware as the Anti-virus program does not remove Malwares/adwares/spywares effectively.

You can download the free version using the link given below:

http://www.superantispyware.com/

Please run quick scan to complete the scan in 10-15 minutes.

Customer: replied 2 years ago.
are you going to be availabe for results
Expert:  Sandy replied 2 years ago.

yes. I'll be standing by.

Customer: replied 2 years ago.
thank you
Customer: replied 2 years ago.
omg the same thing awsnap
Expert:  Sandy replied 2 years ago.

What OS installed on the computer? Windows 7/8/10 or other

Customer: replied 2 years ago.
7
Expert:  Sandy replied 2 years ago.

Please try to restart your computer in safe mode with networking as under:

How to restart the computer in the safe mode with networking:

1 Turn off the computer. 2. As soon as you restart the computer, IMMEDIATELY start hitting F8 key immediately(You will find this key on the top-line of the keyboard). 3.Now, by using up and down arrow keys on the keyboard, please choose Safe Mode with Networking. 4. Now, hit enter twice.
5. Please login to your user account.

And then scan it with super-antispyware program there.

Customer: replied 2 years ago.
no to be repetitive but what if it doesn'y work
Expert:  Sandy replied 2 years ago.

No problem. just let me know.

Customer: replied 2 years ago.
but how if i restart
Expert:  Sandy replied 2 years ago.

Push the power button to start the computer and turn it off by clicking Shut down command.

Expert:  Sandy replied 2 years ago.

Are you able to restart it in safe mode with networking mode and complete the scanning?