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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 3335
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
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I turn my co.puter on and I get Del: Enter Setup F12: Boot

Customer Question

I turn my co.puter on and I get Del: Enter Setup F12: Boot Menu. I tap F12 but I don't know the CURRENT Password ***** do I have a Boot Media device. Help please
Submitted: 1 year ago.
Category: Laptop
Expert:  Md. Sadique replied 1 year ago.

Hello and thanks for your question. I look forward to assisting you today with the best answer possible.

Do you get any error message ?

for eg: Insert boot media in selected boot device and press a key

Customer: replied 1 year ago.
No error message
Expert:  Md. Sadique replied 1 year ago.

Let me clarify,

Do you get a prompt to enter BIOS password ?

Customer: replied 1 year ago.
It reads, Enter CURRENT Password
Customer: replied 1 year ago.
Do not call
Expert:  Md. Sadique replied 1 year ago.

What is the make and model of your computer ?

Customer: replied 1 year ago.
E Machine by Gateway
SNID: ***********
EL 1852G-52w
Expert:  Md. Sadique replied 1 year ago.

Please follow the steps below:
Remove the AC power supply, then the laptop battery and finally remove the hard-drive and the watch type battery under the hard-drive.
Then wait for about 10 minutes.

Then replace back the watch type battery and the hard-drive(screw the cover for the hard-drive back in place afterwards).
Then just plug in the AC adapter(don't insert the battery) and power the machine on for a minute or so. You should see an error message advising the bios has recovered. Now you can put the battery back on.

Please let me know if you're not comfortable removing the Hard drive.