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Bryan
Bryan, Computer Support Specialist
Category: Laptop
Satisfied Customers: 11966
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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Lost my windows password and cannot get into windows

Customer Question

lost my windows password ***** cannot get into windows
Submitted: 1 year ago.
Category: Laptop
Expert:  Bryan replied 1 year ago.

Hi, and thank you for asking your question.

What's the email address for your Windows 8 account, please?

Do reply back to me below. Thank you.

Expert:  Bryan replied 1 year ago.

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
Expert:  Bryan replied 1 year ago.

OK, one moment - looking up the account now.

Customer: replied 1 year ago.
I am deaf so I cannot use the phone.
Expert:  Bryan replied 1 year ago.

Okay, are you able to access the safe-mail.net email account itself? Do let me know.

Customer: replied 1 year ago.
I can access the safe-mail.net account
Expert:  Bryan replied 1 year ago.

OK; please check your email account now - you should have received a verification code. Let me know the code you received, please.

Customer: replied 1 year ago.
when do I get my response?
Expert:  Bryan replied 1 year ago.

Please see above reply: check your email account now - you should have received a verification code. Let me know the code you received, please.

Customer: replied 1 year ago.
I am deaf so I cannot use the phone -- send me an email response.
Expert:  Bryan replied 1 year ago.

No issues at all, we don't need to use the phone. Again, please check your email account now - you should have received a verification code by email; please let me know the code you received, please.

Expert:  Bryan replied 1 year ago.

Once you provide me with the verification code you received by email, I'll reset the Windows account password ***** you accordingly. Keep me posted.

Expert:  Bryan replied 1 year ago.

If you did not receive any verification code by email (from Microsoft) now, just reply back to me below. Thank you.

Expert:  Bryan replied 1 year ago.

Are you still there?

Expert:  Bryan replied 1 year ago.

I'm still awaiting a response from your side here. Thanks.

Expert:  Bryan replied 1 year ago.

Please check your emails now - did you receive any verification code by email, from Microsoft? If so, reply back with the code - and I'll reset your Windows password ***** Thank you.

Expert:  Bryan replied 1 year ago.

If you haven't been able to reset the password ***** your Microsoft/Windows account yet, please use the following link to do so:

https://account.live.com/resetpassword.aspx

Click "I forgot my password" and click Next. Submit your email address at the next page and follow the on-screen directions. A password ***** code will be sent to your email address, which you may then use to create and use a new password ***** your Windows account accordingly.

Thank you.