Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hi there Ken and welcome
Can you remove the power cable to the Laptop and then hold the power button down for 60 seconds then release.
Then connect the power cable, start the Laptop and tell me if it now starts correctly please.
ok, power off the Laptop
Then hold the LEFT SHIFT and with it held down, power on the Laptop and keep tapping F8 until you get to a menu.
Try a few times as it can be tricky to get to this menu and tell me if you can get to it please.
You do not need to enter in your phone number...
But ok. you have to email customer service for any payment questions on***@******.***
But not sure why you would stop here in order to have to pay a lot of money at a shop to fix this.
no one is asking for more money... but ok.