Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hi there and welcome
Some motherboards have a backdoor password
Try admin administrator samsung Samsung PHONEIX
Are any of these accepted?
If you press F2 as soon as the computer starts, can you get to the Bios?
ok, then your only option is to dismantle the laptop.
On the motherboard is a battery like a watch battery
Remove this and let is sit for 8 hours.
Put the battery back in and check if you now have the password *****
If support could not give you one and my passwords did not work, then this is the only option.