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Byron
Byron, PC Support Tech
Category: Laptop
Satisfied Customers: 2762
Experience:  CCNA, A+, MCSE 11 years at a large law firm.
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My son passed away 3 weeks ago. I would like to unlock s

Customer Question

My son passed away 3 weeks ago. I would like to unlock his laptop Acer Aspire R7 with updated windows 10 but I don't have a password. I don't know what to do.
Connie
Submitted: 1 year ago.
Category: Laptop
Expert:  Byron replied 1 year ago.

Hi Connie. Thank you for your question and the opportunity to assist. Are there files you need to recover from the laptop or do you just want to make it usable again?

Customer: replied 1 year ago.
I'm kind of iffee on that part. I think I just want to make it usable again. Nothing I find will change the fact that he's gone. Thanks fr asking though.
Expert:  Byron replied 1 year ago.

I understand. To reset the machine to factory new condition please follow these steps.

Start or restart the machine so that you are looking at the login screen (but don't try to log in yet)

While holding down the Shift key, click the Power icon in the lower right corner and select Restart

Release the Shift key when you see "Please Wait"

On the Choose an Option page click Troubleshoot

click Reset this PC

click Remove Everything

Just remove files, if asked

This will reset the machine back to it's original Windows 8 operating system.

You then set up a new username and password.

The free Windows 10 upgrade will have to be re-applied

Customer: replied 1 year ago.
Thank you, ***** ***** went through the whole motion and once it got to 100% it said it was going to restart but it doesn't. I get an INACCESSIBLE_BOOT_DEVICE message.
Customer: replied 1 year ago.
Btw, it said it ran into a problem and needed to restart and it would restart it for me. Then it just keeps trying unsuccessfully to restart.
Expert:  Byron replied 1 year ago.

There's another method to do this. Do you have a number I can call you at?

It might be better we do this over the phone.

Customer: replied 1 year ago.
Thank you, ***** ***** don't have another $20.00 spend on a phone call. I'll get help somehow. :)
Expert:  Byron replied 1 year ago.

Disregard those pop ups.

No extra charge for the call.

Post your number below and send it to me.

Let me know a good time to contact you tomorrow. It's late here and

I'm shutting down for the evening.

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