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Byron, PC Support Tech
Category: Laptop
Satisfied Customers: 2795
Experience:  CCNA, A+, MCSE 11 years at a large law firm.
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I got a new Inspiron with windows 10 and during the setup I

Customer Question

I got a new Inspiron with windows 10 and during the setup I screwed up the log in name and passwords and now I do not know what they are hence how do I go about resetting both
Submitted: 2 years ago.
Category: Laptop
Expert:  Byron replied 2 years ago.

Hi. My name is***** can reset Windows and start fresh.

Do you have a number I can call you at?

Expert:  Byron replied 2 years ago.

To reset both start or restart your Dell such that you are looking at the login screen (but don't try to log in just yet)

While holding down the Shift key click the Power icon in the lower right corner and select Restart

Release the Shift key when you see "Please Wait"

From the Choose an Option screen select Troubleshoot

Click Reset your PC, follow the prompts to set the laptop back to where it was when

you first turned it on. You'll then create a new account.