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Jess M.
Jess M., Computer Support Specialist
Category: Laptop
Satisfied Customers: 6962
Experience:  Computer Hardware Support Specialist for more than 10 years
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I need to have my laptop drivers updated

Customer Question

I need to have my laptop drivers updated
Submitted: 2 years ago.
Category: Laptop
Expert:  Jess M. replied 2 years ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

Before anything else, please tell me the following information:

  1. What is the exact make and model of your laptop?
  2. What is the Operating System installed in your laptop: Windows XP, Vista, 7, 8, or 10?

Please let me know by replying to me here so that I can help you further. Rating is only required when we are finished.

Best regards,

Customer: replied 2 years ago.
I can't open my wifi to connect and therefore cannot get the internet right now I am on my desk top computer
Expert:  Jess M. replied 2 years ago.

Hi, thank you for writing back with that information and I am very sorry about your laptop issues. First, we need to know if the problem is with your laptop drivers or something else.

Is this laptop a new one and it is the very first time that you set it up? Or is this an old laptop which used to connect through the wifi before?

Please let me know.