How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 36526
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
Type Your Laptop Question Here...
Richard is online now
A new question is answered every 9 seconds

My HP Pavilion dv7 was working fine. I tried to do a System

Customer Question

My HP Pavilion dv7 was working fine. I tried to do a System Restore this morning (last automatic Windows Upgrades did not fully install), so I chose a Restore Point of 9/4. System will now not boot up. Per the screen's directions, I put my Windows 7 disc in, but I'm now in a loop. Screen says to put in System disc (I did) buy then it just goes back and forth, telling me that a required device is not available.
Submitted: 1 year ago.
Category: Laptop
Expert:  Richard replied 1 year ago.

Hi there and welcome

Which version of windows did it have before all these problems started? Windows 7