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My ideatab is stuck in auto repair after it had a failure in

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Hello my ideatab is stuck...
Hello my ideatab is stuck in auto repair after it had a failure in installing updates. What can i do to get win up? Ted
Submitted: 2 years ago.Category: Laptop
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Answered in 5 minutes by:
9/8/2015
Laptop technician: Richard, Laptop Specialist replied 2 years ago
Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 40,997
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified

Hi there and welcome

As the first step, can you hold the power button down for 60 seconds then release.

Then power it on and tell me please what it then does

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Customer reply replied 2 years ago
Says preparing automatic repair
Laptop technician: Richard, Laptop Specialist replied 2 years ago

ok, can you give it 10 minutes and tell me what then happens please

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Customer reply replied 2 years ago
Now diagnosing PC then to automatic repair couldn't fix your pc
Laptop technician: Richard, Laptop Specialist replied 2 years ago

Now what options does it give you?

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Customer reply replied 2 years ago
Shut down and advanced options
Laptop technician: Richard, Laptop Specialist replied 2 years ago

ok, choose Advance options

What are you offered?

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Customer reply replied 2 years ago
Continue. Turn off PC.use a device.and troubleshoot
Laptop technician: Richard, Laptop Specialist replied 2 years ago

ok, choose troubleshoot, then advance then system restore

Run a system restore and let this complete please

Let me know if it then starts

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Customer reply replied 2 years ago
Says no system restore points have been created
Laptop technician: Richard, Laptop Specialist replied 2 years ago

ok, choose then refresh my pc, you are going to have to reinstall your programs again but it will save your data. Do not choose RESET my PC. Choose refresh

Let me know the results please

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Customer reply replied 2 years ago
Says there was a problem resetting your PC and there in a cancel button
Laptop technician: Richard, Laptop Specialist replied 2 years ago

ok, go to Advance, then command prompt and it will take you to a screen you can type on

Tell me when your there please

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Customer reply replied 2 years ago
There
Laptop technician: Richard, Laptop Specialist replied 2 years ago

type in sfc /scannow

Press enter

Does it scan?

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Customer reply replied 2 years ago
After the windows system 32 prompt?
Laptop technician: Richard, Laptop Specialist replied 2 years ago

yes please

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Customer reply replied 2 years ago
Says cannot start repair service
Laptop technician: Richard, Laptop Specialist replied 2 years ago

ok, type in

chkdsk /r

Press enter

What does it then say?

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Customer reply replied 2 years ago
Says can't run disk checking because its write protected
Customer reply replied 2 years ago
Also says the type of file is is NTFS cannot lock current drive
Laptop technician: Richard, Laptop Specialist replied 2 years ago

does it offer to run on restart?

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Customer reply replied 2 years ago
Nope
Customer reply replied 2 years ago
Just can't run disk checking on this volume because its write protected
Laptop technician: Richard, Laptop Specialist replied 2 years ago

Thanks

It is the internal hard drive that has crashed, we have ruled out all other caused for this.

I am really sorry about this and you are going to have to return the unit to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you. But the hard disk will have to be replaced physically.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you

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Customer reply replied 2 years ago
How much does this run in cost
Laptop technician: Richard, Laptop Specialist replied 2 years ago

The repair, if not covered by warranty is about $150 including labor.

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Customer reply replied 2 years ago
I bought it off someone I knew windows was never activated this was 1st updates 161 that it installed but could not configure
Laptop technician: Richard, Laptop Specialist replied 2 years ago

It was then that it crashed, during the updates.

I would get my money back from them, it would have been very likely they would have seen something was up, as you get a lot of performance issues and errors generally in the lead up to this, unless it was dropped or hit hard.

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Customer reply replied 2 years ago
Was 2nd time I turned it on looks brand new but oh well
Laptop technician: Richard, Laptop Specialist replied 2 years ago

ok, it can just be bad luck, but we did all steps to repair it, even manually and it fails on all which confirms this as the issue sorry

If you would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

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Richard
Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 40,997
40,997 Satisfied Customers
Experience: Over 15 year experience in Computers, Mobile devices and Networks

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