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I have a Toshiba L655D Model # PSK2LU-02H00D It's about 7

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I have a Toshiba L655D Model...
I have a Toshiba L655D
Model # *****
It's about 7 years old. Bought brand new. I have replaced the battery 2 times and the battery cord a third time now. It turns on, but as of yesterday, this screen remains black- but the computer is powered on. Have never experienced any screen problems before...flickering and randomly turning off before.
Please help?? Any suggestions that can get this baby working again?
Thank you!!!!!
Submitted: 2 years ago.Category: Laptop
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Customer reply replied 2 years ago
I'm sorry, my problem has to do with my Toshiba laptop- not a TV! :)
Answered in 20 minutes by:
9/2/2015
Laptop technician: Richard, Laptop Specialist replied 2 years ago
Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 41,032
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified

Hi there and welcome

Can you remove the battery and power cable then hold the power button down for 60 seconds then release.

Once done, connect the battery and power cable and tell me please if it now turns on.

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Customer reply replied 2 years ago
Okay...trying now...
Laptop technician: Richard, Laptop Specialist replied 2 years ago

thank you

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Customer reply replied 2 years ago
Took out battery. Disconnected cord. Held power button for 60 seconds. Put items back in.
Same result- powers on but screen remains black.
Laptop technician: Richard, Laptop Specialist replied 2 years ago

ok, leave out the battery then try with just power please

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Customer reply replied 2 years ago
Take out the battery again...and try powering it on?
Laptop technician: Richard, Laptop Specialist replied 2 years ago

yes, with no battery please

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Customer reply replied 2 years ago
Got it. And hold power button for 60 seconds again?
Customer reply replied 2 years ago
Done. What's next?
Laptop technician: Richard, Laptop Specialist replied 2 years ago

no, try to turn it on with no battery in it please

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Laptop technician: Richard, Laptop Specialist replied 2 years ago

and tell me if it starts please

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Customer reply replied 2 years ago
No. It's not starting with the battery absent as well.
Laptop technician: Richard, Laptop Specialist replied 2 years ago

ok, put the battery in but leave the power cable out

Does it then start?

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Customer reply replied 2 years ago
My battery is dead now, light is blinking. So no it did not without the cord.
Customer reply replied 2 years ago
Put the cord in now?
Laptop technician: Richard, Laptop Specialist replied 2 years ago

No, its ok

It is the motherboard that has faulted, We have ruled out all other causes for this

I am really sorry about this and you are going to replace this, although I would strongly suggest to replace the entire laptop as one this old is going to be very hard to source the motherboard. You did get good use out of this though. But the motherboard has failed sorry (will be the video card on it)

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you

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Customer reply replied 2 years ago
Thank you for your time
Laptop technician: Richard, Laptop Specialist replied 2 years ago

your most welcome, if you need anything else, please let me know

And please remember the service rating

Thank you

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Richard
Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 41,032
41,032 Satisfied Customers
Experience: Over 15 year experience in Computers, Mobile devices and Networks

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