How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Md. Sadique Your Own Question
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 359
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
Type Your Laptop Question Here...
Md. Sadique is online now
A new question is answered every 9 seconds

We have an HP laptop and the screen was going bad. My son

Customer Question

We have an HP laptop and the screen was going bad. My son replaced it with a simple you tube video but now the mouse and keyboard dont work. And idea how to fix what wasnt broken before?
Submitted: 2 years ago.
Category: Laptop
Expert:  Md. Sadique replied 2 years ago.

Hello and thanks for your question. I look forward to assisting you today with the best answer possible.

Did your son remove the keyboard ribbon cable connector and the touch pad clip connector before replacing the screen ?


Customer: replied 2 years ago.
I think he removed it after, but he did follow a you tube video having him remove the connectors to better install the new monitor.
Expert:  Md. Sadique replied 2 years ago.

Did he re-connected them back after replacing the screen or he missed it ?