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Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 36868
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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Hope you can help bought a lenovo lap top used 6 months ago,

Customer Question

hi, hope you can help
bought a lenovo lap top used 6 months ago, best pc i ever had, worked great last night and now i turn it on and a blue screen comes on ans says windows need to restart kernal security check failer, shuts off, back on same thing over and over, didnt come with disks, i have a usb that i downloaded a recovery but not sure what to press when trying to boot, tryed em all nothing seems to work
Submitted: 1 year ago.
Category: Laptop
Expert:  Richard replied 1 year ago.

Hi there and welcome

As the first step, can you remove the power cable and hold the power button down for 60 seconds and release.

Then connect the power cable and try to power on the Laptop and tell me if it now functions correctly.

Let me know please.

Customer: replied 1 year ago.
sorry how much am i paying 48 bucks plus 27, i dont want a monthly , just this time can i do that
Expert:  Richard replied 1 year ago.

Thats no problem, you do not need to do the monthly subscription

Expert:  Richard replied 1 year ago.

Did you do the instructions I gave?

Customer: replied 1 year ago.
yup nothing
Expert:  Richard replied 1 year ago.

ok, power it off again.

Then power it on and keep tapping F11

What then happens?

Customer: replied 1 year ago.
saying please wait then lanhuage i did then choose option contune to windows 10 i hit that and same thing happened so tryed agian other choices are use a device troubleshoot turn off pc
Expert:  Richard replied 1 year ago.

ok, choose Troubleshoot.

Do you then get the option to reset the PC?

Customer: replied 1 year ago.
yup
Customer: replied 1 year ago.
but will i lose all my files
Expert:  Richard replied 1 year ago.

ok, do you have data on the Laptop you need to keep? As if you do, you will need to dismantle it and get your files off it.

Expert:  Richard replied 1 year ago.

If you do not get the option to backup the files

Expert:  Richard replied 1 year ago.

so choose reset and tell me if it gives the option to save the files.

Customer: replied 1 year ago.
like 500 bucks worth of downloads i purchased for affiliate marketing stuff is refreshing first an option
Expert:  Richard replied 1 year ago.

You are given the option to refresh?

As this should have changed with windows 10 install

Expert:  Richard replied 1 year ago.

and its normally reset then keep my files,

But you see Refresh?

Customer: replied 1 year ago.
ya
Expert:  Richard replied 1 year ago.

ok, choose Refresh, it will not touch your files but you will need to install programs again but you cannot avoid this.

Let me know the results please.

Customer: replied 1 year ago.
it says a drive where windows is installes is locked unlockdrive and try again
Customer: replied 1 year ago.
you know what i forgot if worst comes to worst i did do a back up on an external drive last week so theres a few things i bought yesterday but if i have to lose them i have to lose them they came in zip files could that maby be the issue
Expert:  Richard replied 1 year ago.

ok, that indicates a failure on the hard drive, and goes with the initial problem you have.

The next step is to attempt a reset but this is very likely to also fail, but first you need to get your data off the Laptop.

Are you comfortable dismantling it yourself? As then you can get this adapter

http://www.amazon.com/SANOXY%C2%AE-Adapter-Converter-Optical-External/dp/B001OORMVQ

And connect it to your computer

Expert:  Richard replied 1 year ago.

ok, well the only option left is to attempt a reset, though its a good chance the whole hard drive is crashing.

IF the data is backed up, can you attempt the reset please

Customer: replied 1 year ago.
ok
Expert:  Richard replied 1 year ago.

Let me know the error if it fails please

Customer: replied 1 year ago.
the use a decice and put in recovery usb wont help
Expert:  Richard replied 1 year ago.

no, as you needed to create that before, and its the same as the reset

Customer: replied 1 year ago.
unable to reset your pc a required drive partition is missing
Expert:  Richard replied 1 year ago.

yeah, your hard disk has crashed. The data that was on it is lost so good you made the back up.

I am really sorry about this and you are going to have to return the Laptop to have the hard drive replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you

Customer: replied 1 year ago.
k
Expert:  Richard replied 1 year ago.

Is there anything else I can assist you with?

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