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Viet - Laptop Tech
Viet - Laptop Tech, Computer Support Specialist
Category: Laptop
Satisfied Customers: 37842
Experience:  Ten years of laptop (and desktop) hardware and software support; Windows 10 8 7 Vista XP & Mac.
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I've forgotten my windows password on my Toshiba satellite

Customer Question

I've forgotten my windows password ***** my Toshiba satellite laptop. I don't have a password ***** disc. What do I do now?
Submitted: 2 years ago.
Category: Laptop
Expert:  Viet - Laptop Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Does your Toshiba satellite laptop have windows xp, vista, or 7, or 8, or 10?
Is it okay to reset the laptop fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?
Please reply at the box below. Thank you.
Customer: replied 2 years ago.
I think it's probably Windows 7. This was given to me by a friend.
Yes it's ok to refresh
Customer: replied 2 years ago.
it's windows 7
Expert:  Viet - Laptop Tech replied 2 years ago.

Thank you. Please try the following:

- Shut down the laptop, then press & keep holding the key 0 (zero), and then turn on the computer until the system recovery menu appears, then release the key 0, and continue to do factory reset.

Do you see any menu when trying the above step?

Please reply at the box below to continue troubleshooting. Thank you.

Customer: replied 2 years ago.
let me try again
it just put a long string of zeros in the password *****
Expert:  Viet - Laptop Tech replied 2 years ago.

Please make sure to do this:

1. Shut down the laptop.

2. With the laptop powered off, press and keep holding the key 0 (zero) while turning on the laptop.

3. Keep holding the key 0.

, then do you see any menu?

Please let me know. Thank you.

Customer: replied 2 years ago.
same thing
Customer: replied 2 years ago.
no recovery menu coming up
Customer: replied 2 years ago.
again i'm only getting a long string of zeros in password *****
Customer: replied 2 years ago.
no menu visible
Expert:  Viet - Laptop Tech replied 2 years ago.

Above the password ***** shows a name / username right?

I'm sorry, that's the method for resetting the toshiba laptop to factory restore:

https://support.toshiba.com/support/viewContentDetail?contentId=2737864

Your friend probably deleted the recovery partition on the laptop. Did he/she also give you any recovery/restore / windows disk? Were you able to use this laptop previously?

Thank you.

Customer: replied 2 years ago.
I think he refreshed it before he gave it to me. he set my name as the user but forgot the password ***** set for me
Customer: replied 2 years ago.
I don't think he would have deleted the restore function. he works as a programmer
Customer: replied 2 years ago.
i don't have any disc
Expert:  Viet - Laptop Tech replied 2 years ago.

Did he use a disk to refresh it? Does he have any disk for the toshiba laptop?

The laptop could have originally come with a previous windows version, then he upgraded to windows 7.

Do you have a working computer with a cd/dvd burner/writer? And do you have a blank CD disk?

Thank you.

Customer: replied 2 years ago.
when i press reset password ***** get this message: feature requires removable media such as usb flash drive. plz connect usb and try again. what usb is it talking about? an empty one?
Customer: replied 2 years ago.
i have a cd burner but i'll have to get a disc
Expert:  Viet - Laptop Tech replied 2 years ago.

No, not an empty one, but a usb flash drive that you did set up the password ***** previously when you were able to login the computer. Since there is no recovery / windows disk and there is no reset disk, you would need to burn one, so you need blank cd disk. Can I provide you the instructions now, then you can try later? Thank you.

Customer: replied 2 years ago.
he did not upgrade. always windows 7. he did not use a disc
Customer: replied 2 years ago.
but if this doesn't work how will i contact u again?
Expert:  Viet - Laptop Tech replied 2 years ago.

I'm sorry; do you know how he refreshed it?

When you tried my step, did you use the 0 (zero) key at the top of the keyboard or on the keypad on the right?

Please let me know. Thank you.

Customer: replied 2 years ago.
i used zero at the top
Expert:  Viet - Laptop Tech replied 2 years ago.

I think the built-in recovery process is corrupted as we are doing the steps exactly as shown at the Toshiba website:

https://support.toshiba.com/support/viewContentDetail?contentId=2737864

Please give me a couple of minutes to write the solution for burning a password ***** disk. You can always get back to me later via the email message from JustAnswer/Viet. Thank you.

Customer: replied 2 years ago.
he says he did not refresh
Expert:  Viet - Laptop Tech replied 2 years ago.

ok, though the refersh/recovery method is not working, I'm writing the steps.

Customer: replied 2 years ago.
im trying the side zero now. nothing happening. password ***** empty
Expert:  Viet - Laptop Tech replied 2 years ago.

Sorry, it's not working, it looks like that recovery method is corrupted on the laptop. Thank you.

Customer: replied 2 years ago.
are u there?
Expert:  Viet - Laptop Tech replied 2 years ago.

I'm sorry, yes, I'm still here. The next solution is long, so it's taking me time to write everything. Thank you.

Expert:  Viet - Laptop Tech replied 2 years ago.

STEP 1: Burn the password ***** disk. Please do the following on the working computer:

- From the working computer with a cd/dvd burner/writer, please download and save the zip file below:

http://www.pogostick.net/~pnh/ntpasswd/cd140201.zip

, and extract / unzip it, then you will get an .iso file.

, then insert the blank cd disk to the working computer

, then right-click on the extracted .iso file, then click on option Burn disk image, if show, then Burn. If it does not have that option, then you can use the free ImgBurn program to burn as image:
http://www.filehippo.com/download_imgburn

STEP 2: Resetting the password. Please do the following on the problematic computer:

- Insert the burned cd disk to the problematic computer

, then turn off the computer

, then look for the option to press a key to go to boot option, and use the arrow keys on the keyboard to select the cd/dvd device, then press Enter key

(or go to bios/setup option, then set the cd/dvd drive as the first boot/startuporder.)

, then when prompted to Press any key to boot from CD/DVD drive..., then press the Enter key.

Then follow the steps in the video at the website below to reset the password:

https://www.youtube.com/watch?v=EWnV5SM7iS0&t=270

Reference:
http://www.pogostick.net/~pnh/ntpasswd/bootdisk.html

Thank you.

Customer: replied 2 years ago.
ok i will try this and get back to you tomorrow..ok?
Expert:  Viet - Laptop Tech replied 2 years ago.

No problem; please take your time. Also, if you do not want to go through the process of burning the password ***** disk yourself, then you can request the recovery media disk from Toshiba at the website below:

https://support.toshiba.com/repair

Thank you.

Customer: replied 2 years ago.
ok
thank you
Expert:  Viet - Laptop Tech replied 2 years ago.

You're welcome. Please keep me updated any time. Thank you.

Customer: replied 2 years ago.
thanks Viet
Expert:  Viet - Laptop Tech replied 2 years ago.

You're welcome. Please get back to me any time. Thank you very much for your patience,