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Ask DAVID SUGAR Your Own Question
Category: Laptop
Satisfied Customers: 1
Experience:  Information Support Specialist at The Boys' Latin School of Maryland
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X1 Carbon 8.1 windows boots to a blue screen.

Customer Question

Hi Richard. X1 Carbon 8.1 windows boots to a blue screen.
Submitted: 1 year ago.
Category: Laptop
Customer: replied 1 year ago.
Hi Richard...laptop boots to a blue screen
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
Windows 8.1 X1 Carbon laptop boots to a blue screen
Expert:  DAVID SUGAR replied 1 year ago.

I took a look and apparently the issue you are describing is a known issue that Lenovo describes. To fix this issue please refer to this page posted by Lenovo It guides you through updating the firmware for your laptop which should resolve the issue. I hope this helps. Please let me know if you have any other questions.