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How to get past the Gateway logo and boot up on a Window 8

Customer Question
Gateway laptop?...
How to get past the Gateway logo and boot up on a Window 8 Gateway laptop?
Submitted: 2 years ago.Category: Laptop
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Answered in 31 minutes by:
8/18/2015
Laptop technician: dresteve2000, Computer Engineer replied 2 years ago
dresteve2000
dresteve2000, Computer Engineer
Category: Laptop
Satisfied Customers: 1,557
Experience: 10+ years of Desktop, Laptop, and Server troubleshooting and support.
Verified

Hi, I am A. Stevens here to help with your question! You may or not be able to restore your machine using the restore partition (if it has one), do you see anything to this effect inside the InsydeH20 Setup Utility? If not, we would need a Win 8 system disk to perform a repair or restore

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Customer reply replied 2 years ago
We are looking for our Windows 8 system disk ... the laptop was purchased with windows 8 installed. There is nothing inside the InsydeH20 Setup utility..other than tabs: Info; Main; Security; Boot; Exit .... The laptop is a Gateway NE56R. Hopefully, you can help us get to "Safe" mode and go from there.
Laptop technician: dresteve2000, Computer Engineer replied 2 years ago

When you are at the Gateway screen "F8" does not do anything?

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Laptop technician: dresteve2000, Computer Engineer replied 2 years ago

That would be the only way to get in to Safe Mode

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Laptop technician: dresteve2000, Computer Engineer replied 2 years ago

If you cannot locate the disk, you can always re-order one from Gateway...sometimes they will charge for it but typically I have seen them deliver it without cost

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Customer reply replied 2 years ago
As we just moved from province to province, we no longer can find disk you refer to. I guess the only option is to get the computer back to factory status. I realize this will destroy all data.. but will the OS Window 8 installed be still ok?
Laptop technician: dresteve2000, Computer Engineer replied 2 years ago

It should work correctly once restored to factory status, yes

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Customer reply replied 2 years ago
How do I best restore it to factory status?
Laptop technician: dresteve2000, Computer Engineer replied 2 years ago

Would need a Win 8 startup disk...I can give you the correct Gateway contact info to obtain it

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Laptop technician: dresteve2000, Computer Engineer replied 2 years ago

You can contact via phone listed on this link or by email: http://us.gateway.com/gw/en/US/content/contact-support

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Customer reply replied 2 years ago
Ok... What is it? .... I have paid for Windows 8.1 for my other laptop and have not installed it on anything yet. Do you think that would work?
Laptop technician: dresteve2000, Computer Engineer replied 2 years ago

Windows 8.1 disc should also work, yes

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Laptop technician: dresteve2000, Computer Engineer replied 2 years ago

Open your email account
select the Settings button (On the Samsung S4 Lower LH button)
Select the account
select Security Options (On the Samsung S4)
Unselect Sign all

If in an email, select the settings (On the Samsung S4 Lower LH Button)
select Security Options
Unselect Sign all

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Laptop technician: dresteve2000, Computer Engineer replied 2 years ago

Sorry that last message was sent by error

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dresteve2000
dresteve2000
dresteve2000, Computer Engineer
Category: Laptop
Satisfied Customers: 1,557
1,557 Satisfied Customers
Experience: 10+ years of Desktop, Laptop, and Server troubleshooting and support.

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