Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hello my name is ***** ***** I will do whatever I possibly can to help answer your questions. I am sorry you have encountered this kind of problem. Just to verify the windows update version of the upgrade is failing correct?
OK there is another way to upgrade that has been showing great results. It sounds like you need to download the tool that allows you to burn and install from disk.
http://www.microsoft.com/en-us/software-download/windows10 this is the link, download the 64 bit version and run and the software will allow you to download it and then burn the software so you can install from the windows environment.