How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dustin Your Own Question
Dustin, Senior Technician
Category: Laptop
Satisfied Customers: 13206
Experience:  15 Years saving Laptops from the recyling bin! Also worked in The US Army as A Network Switching Systems Operator/Controller
Type Your Laptop Question Here...
Dustin is online now
A new question is answered every 9 seconds

I have tried several times to arrange a download of Windows

Customer Question

I have tried several times to arrange a download of Windows 10 for my laptop. Each time I get a "please wait" screen. On one occasion I let this screen run for more than 14 hours and nothing happened. I have Windows 7 professional on the 2 year old Dell Latitude.
Submitted: 1 year ago.
Category: Laptop
Expert:  Dustin replied 1 year ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

Its probably a good thing that your Windows 10 install did not proceed. Its getting stuck on Please wait for so long, because theres something preventing the install from triggering.

Lets find out whats wrong and fix it. Download and run this system readiness update tool

Its a very large tool, over 500 megabytes.. So its a long download. Once its complete. Open and run that tool.

Let it repair anything it wants to repair, and take note of what it says. If it tells you at the end t hat you are ready for updates.

We can next clear out your windows update folder, and then force windows 10 to install. So start with the tool above, download it, run it.

Let me know if you run into any issues and then we will continue from there.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Related Laptop Questions