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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 358
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
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My Acer has blue screen and says BOOTMGR is missing. How do

Customer Question

My Acer has blue screen and says BOOTMGR is missing. How do I fix it.
Submitted: 2 years ago.
Category: Laptop
Expert:  IT Miro replied 2 years ago.

Hello! I am IT Miro and I will assist you on this question.

Please tell me which Windows version is installed on your Acer computer.
Customer: replied 2 years ago.
Windows 7
Expert:  IT Miro replied 2 years ago.

Thanks for the information!

It looks like there is a problem with the Windows 7 boot files.

First, please check if the hard disk is still recognized by the computer. To check that, restart the computer and then keep pressing the F2 key. It should enter the BIOS. Look at the first tab (screen) there. Does it say anything about the hard disk drive or SATA?

Customer: replied 2 years ago.
No it says Phoenix SecureCor(tn) Setup UtilityEnter passwordAccept or Exit
Expert:  IT Miro replied 2 years ago.

If you cannot see any information there without typing the password, please try to remember what password ***** used.

Customer: replied 2 years ago.
OK got my password ***** now what?
Customer: replied 2 years ago.
Screen says information, Main, Security, Boot, and Exit
Customer: replied 2 years ago.
It also says Quiet Boot ( enabled), Network Boot ( enabled), F12 boot menu (disabled), D2D Recovery ( enabled) and Data mode (AHCI mode)
Expert:  IT Miro replied 2 years ago.

Sorry for the delay.

Is the first tab you see named Information?

Customer: replied 2 years ago.
Expert:  IT Miro replied 2 years ago.

OK. Does it mention something about the hard disk drive, or SATA?

Customer: replied 2 years ago.
Not on information tab , on the Main tab it says Sata mode (AHCI mode)
Expert:  IT Miro replied 2 years ago.

In the Information tab, check if you can see "HDD Model Name".

Customer: replied 2 years ago.
It has a IDEO model name and a ATAPI model name but no HDD
Expert:  IT Miro replied 2 years ago.

The goal is to check if the hard disk drive is recognized by the BIOS since it is possible that it either disconnected or failed completely. The message "BOOTMGR is missing" means the boot files cannot be accessed. That could be because of the problem with the hard disk drive or with the boot files corruption.

Are you able to take a picture of the Information and Main tab with your phone or any other digital camera and then attach those pictures here, so that I can see what the information there says?

Customer: replied 2 years ago.
Expert:  IT Miro replied 2 years ago.

Thank you!

Expert:  IT Miro replied 2 years ago.

Hold on...

Expert:  IT Miro replied 2 years ago.

OK, the Information tab shows your hard disk drive as IDE0 - Western Digital hard disk drive.

Expert:  IT Miro replied 2 years ago.

That means the hard disk drive is properly connected and detected by the computer.
The problem is in the corrupted boot files.
To be able to repair them, you need to have a Windows 7 disc.

Do you have it?

Expert:  IT Miro replied 2 years ago.

It looks like you are offline.

When you return, let me know if you happen to have a Windows 7 installation or repair disc.

Customer: replied 2 years ago.
No we dont have a disc
Expert:  IT Miro replied 2 years ago.

What about Acer recovery discs - do you have those?

Expert:  IT Miro replied 2 years ago.
Hello again!
Do you still require assistance with this issue?
Let me know,
IT Miro

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