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Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 36777
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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I have an asus t100 notebook and it's frozen with a can't

Customer Question

i have an asus t100 notebook and it's frozen with a can't install updates message. i can't seem to turn it off. help, please?
Submitted: 2 years ago.
Category: Laptop
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the acer and hold the power button to off for 60 seconds.
Release, then connect the charger and try to turn on the acer.
Let me know the results please
Thank you
Customer: replied 2 years ago.
it's an asus not acer, but i tried your suggestion anyway...still getting "we couldn't complete the updates, undoing changes, don't turn off your computer"
Expert:  Richard replied 2 years ago.
Sorry, the instructions still apply I just misread the make.
Did the Asus turn off when you held the power down for 60 seconds?
Customer: replied 2 years ago.
it appeared to, yes
Expert:  Richard replied 2 years ago.
ok, power it off again.
Then hold the left SHIFT button and with it held down, turn it on and keep tapping F8 until you get to a menu.
Tell me please if you can get to this.
Customer: replied 2 years ago.
it won't turn off...keep getting the same message
Expert:  Richard replied 2 years ago.
You disconnected the power cable and held down power for 60 seconds and nothing happened?
Customer: replied 2 years ago.
Customer: replied 2 years ago.
unfortunately, i have to go, so i can't stay to work this through. thanks for trying to help.
Expert:  Richard replied 2 years ago.
ok.. but we just need to get to the menu and now its turning off we can get to this.
Else we can resume at a later time if you wish as I marked this question to never close.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you