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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 358
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
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Installed Win 10 on ASUS laptop (X550C) from Win 8.1. Now

Customer Question

Installed Win 10 on ASUS laptop (X550C) from Win 8.1. Now have NO cursor after about 5 seconds. Freezes in place. No cursor, no touchpad input. Help! Ted Meyer
Submitted: 2 years ago.
Category: Laptop
Expert:  IT Miro replied 2 years ago.

Hello! I am IT Miro and I will assist you on this question.

It looks like the upgrade didn't go well.
Does the cursor freeze right after you sign in to your account, or it freezes on the logon screen?
Customer: replied 2 years ago.
Cursor freezes after sign in; At desktop screen, cursor will move with touchpad input, then freezes. Programs accessible using keyboard., but not touchpad/cursor
Expert:  IT Miro replied 2 years ago.

OK. It is possible to run the Windows 10 repair options. One of them is to refresh the Windows 10 installation which should solve the problem you are experiencing.

Would you like to try that?

Expert:  IT Miro replied 2 years ago.
Hello again!
Do you still require assistance with this issue?
Let me know,
IT Miro