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My printer was set up to be connected with my mother in law's

Customer Question
laptop- how can I switch...
my printer was set up to be connected with my mother in law's laptop- how can I switch it to being connected to mine?
Submitted: 2 years ago.Category: Laptop
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Answered in 5 minutes by:
7/31/2015
Laptop technician: Josh, Computer Enthusiast replied 2 years ago
Josh
Josh, Computer Enthusiast
Category: Laptop
Satisfied Customers: 21,291
Experience: Laptop expert
Verified
Hi! What is the make/model of the printer?
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Customer reply replied 2 years ago
hp deskjet 3521
Laptop technician: Josh, Computer Enthusiast replied 2 years ago
The printer can connect to multiple computers through wireless. On your computer.. Click here: http://support.hp.com/us-en/drivers/selfservice/HP-Deskjet-3520-e-All-in-One-Printer-series/5162504/model/5231943#Z7_3054ICK0KGTE30AQO5O3KA30R1 Click on Download next to HP Deskjet Full Feature Software and Drivers Download then run the installation for the program.
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Laptop technician: Josh, Computer Enthusiast replied 2 years ago
If you can take a minute and use the rating system to rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you.
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Customer reply replied 2 years ago
It's still not working
Laptop technician: Josh, Computer Enthusiast replied 2 years ago
Did you install the software?
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Customer reply replied 2 years ago
I downloaded like you said then tried to print- it said to check my printer. My printer said to set up wireless and I couldn't figure out how to do it
Laptop technician: Josh, Computer Enthusiast replied 2 years ago
Did you run the downloaded software? There are two steps -- downloading and running the program
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Customer reply replied 2 years ago
sorry for taking so long to get back to you- I had to get a new chord to pug in my printer in the mail
Laptop technician: Josh, Computer Enthusiast replied 2 years ago
No problem -- Make sure you run the downloaded program otherwise nothing was installed
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Customer reply replied 2 years ago
I think it was installed.. but now the printer needs to be connected to wireless and said it needed a code.. I tried and couldn't figure it out
Laptop technician: Josh, Computer Enthusiast replied 2 years ago
Correct -- the printer needs the Wi-Fi password. Do you need help retrieving that password?
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Customer reply replied 2 years ago
I just tried to print something again and only see the option for a Microsoft printer now; last time it had my hp printer on there too. do I need to download again?
Customer reply replied 2 years ago
do I need to press ePrint on my printer to set it up?
Laptop technician: Josh, Computer Enthusiast replied 2 years ago
You will need to connect to the printer to your wireless network (that is done on the printer) then install/run the program that I gave you and it will find that printer and install the drivers/software
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Customer reply replied 2 years ago
Oh!!
Laptop technician: Josh, Computer Enthusiast replied 2 years ago
Yes :) Let me know how it goes
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Customer reply replied 2 years ago
do I press eprint? If I press ePrint- it says
Not Connected
SSID:N/A
MAC:28-92-4A-65-E3-03
Wireless Direct:On
Customer reply replied 2 years ago
then I press continue and it says
wireless on
wireless direct on
Customer reply replied 2 years ago
for set up it says press the button on my router for three seconds and I did and the printer shows a progress line for 3 minutes
Laptop technician: Josh, Computer Enthusiast replied 2 years ago
Did you press and hold down the WPS button on the router for about 5 seconds? It is not finding the printer if it stays on your screen for 3 minutes
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Customer reply replied 2 years ago
ok- I think I need to buy a usb chord to connect printer to laptop
Laptop technician: Josh, Computer Enthusiast replied 2 years ago
You can connect the printer via USB if you wish but it has the option for wireless/Wi-Fi too
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Customer reply replied 2 years ago
yeah- but the wireless setup is not working
Laptop technician: Josh, Computer Enthusiast replied 2 years ago
That is up to you if you wish to use a direct connection via USB
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Josh
Josh
Josh, Computer Enthusiast
Category: Laptop
Satisfied Customers: 21,291
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