How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Md. Sadique Your Own Question
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 358
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
22727371
Type Your Laptop Question Here...
Md. Sadique is online now
A new question is answered every 9 seconds

I was running on battery and it went dead. Whhen I plug it

Customer Question

I was running on battery and it went dead. Whhen I plug it in it said it did not reog. HDD. Now I cannot do anything?????????????
Submitted: 2 years ago.
Category: Laptop
Expert:  Lachard Binkley replied 2 years ago.
Good Morning, What type of pc do you currently have
Expert:  Lachard Binkley replied 2 years ago.
Also have you pressed f2 at startup and went to bios to make sure it is still reconizing your hard drive sometimes when power turns runs out and you plug it back in the hard drive can have a power surge run through it and damage the hard drive.
Customer: replied 2 years ago.
Did I lose you?
Expert:  IT Miro replied 2 years ago.

Hello! I am IT Miro.

It looks like the previous Expert is not available any more.
If you still require assistance with this issue, let me know the make and model of computer. I will do my best to help you solve the problem.
Thanks,
IT Miro
Customer: replied 2 years ago.
HDD TEST: FAILED. (f2)
Lost power and then would not sign on ((was on battery)
Customer: replied 2 years ago.
When should I expect call?
Expert:  IT Miro replied 2 years ago.
What is the make and model of your computer?
Customer: replied 2 years ago.
HP Pavilion dv6
Expert:  IT Miro replied 2 years ago.
Thanks for the information!
Probably the hard disk drive has disconnected, so I suggest taking the hard disk out and re-connecting it.
Are you able to remove the bottom side of the laptop to get to the hard disk drive?
Customer: replied 2 years ago.
Iwill try it.
Customer: replied 2 years ago.
Well I have to go through a reboot or anything?
Expert:  IT Miro replied 2 years ago.
You can follow these instructions:
1. Turn off your laptop
2. Disconnect the power adapter
3. Turn it over and remove the battery
4. Remove the hard disk compartment to get to the hard disk drive
5. Disconnect the hard disk connector that connects to the motherboard
6. Once un-plugged, clean the hard disk area and the connectors from dust. You can just blow the dust away
7. After that, re-plug the hard disk
8. Put the bottom cover back and re-connect both the battery and the power adapter
9. Start the laptop normally and see the results
I found a video showing how to get to the hard disk drive:
https://www.youtube.com/watch?v=X4xKcpVVVrk
Let me know the results.
Expert:  IT Miro replied 2 years ago.
Hi again!
I am following up with you to check the status of the problem.
Have you tried my suggestion already? If so, what are the results?