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Bryan
Bryan, Computer Support Specialist
Category: Laptop
Satisfied Customers: 11708
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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My lap will start, can log in & go to start but won't resp

Customer Question

My lap will start, can log in & go to start but won't respond
Submitted: 2 years ago.
Category: Laptop
Expert:  Bryan replied 2 years ago.
Hi, and thank you for asking your question. Just to clarify, are you unable to open up any programs at all? Are you using Windows XP, Vista, 7 or 8? Please reply back to me below. Thank you.
Customer: replied 2 years ago.
Windows 8
Expert:  Bryan replied 2 years ago.
OK, when did you first start having this issue with your system, please?
Customer: replied 2 years ago.
Within last 30 minutes. Was downloading ccleaner. Kapersky found malware performed isolation & reboot.
Expert:  Bryan replied 2 years ago.
I see, looks like something has gotten corrupt here, so let's carry out a system restore now. Before I provide you with the steps, are you currently replying to me from a different device/computer? Keep me posted.
Customer: replied 2 years ago.
Different device. Performing restore now.
Expert:  Bryan replied 2 years ago.
Okay, no problem. Do keep me posted. If the restore does not work, I'll provide you with further steps accordingly. Thank you.
Expert:  Bryan replied 2 years ago.
Also, could you clarify if you are doing a system restore (which will roll your system back to a specified date/time) or a system RECOVERY (which will restore your system back to factory defaults)? Thank you.
Customer: replied 2 years ago.
Restore, specific date.
Expert:  Bryan replied 2 years ago.
Okay, that's good. Do let me know how it goes :)
Expert:  Bryan replied 2 years ago.
Hi again, did the system restore roll back the issue all right? If you need more help, please use the Reply tab to continue our conversation.
Otherwise, I'd appreciate it if you could kindly take a moment to rate my service by clicking on (and submit) a star rating at the top of this page. Thank you!

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