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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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My wife's laptop lost its wireless connection to our S500 printer.

Customer Question

My wife's laptop lost its wireless connection to our S500 printer. How do we get it back?
Submitted: 2 years ago.
Category: Laptop
Expert:  Bryan replied 2 years ago.
Hi, and thank you for asking your question. Are you using Windows XP, Vista, 7 or 8? May I set up a quick remote session, which will allow me to connect directly to your screen and assist you with this issue? Please reply back to me below. Thank you.
Customer: replied 2 years ago.
Using Windows 7. I should be on my wife's computer rather than my own for these instructions?
Expert:  Bryan replied 2 years ago.
Yes, let's connect remotely on that computer now. Does it have Internet access? Keep me posted.
Expert:  Bryan replied 2 years ago.
Please accept my apologies; I can't do phone calls on the service. However, let's get started with the remote session on the other computer now, so that I can assist you quickly with the issue here. Please open up the following link (on the other computer): 'I agree', then download the remote tool when prompted. An 'Elsinore Screen Connect' file will be downloaded by your browser (at the very bottom.) OPEN/RUN the file from your downloads, and I'll be connected. If you face any issues, just reply back to me below.Thank you.
Expert:  Bryan replied 2 years ago.
Hi, you seem to have gone offline now; please leave me a reply when you are available next, and we will take this further. Thank you.

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