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Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 36820
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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My acer aspire laptop screen is black at bootup

Customer Question

my acer aspire laptop screen is black at bootup
Submitted: 2 years ago.
Category: Laptop
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
30 seconds is too short.
I did not see your model for the laptop, but if it has a removable battery, take it out.
Disconnect the power cable
Then hold the power button down for 60 seconds, then release.
Then put the battery back in, connect the power cable and tell me if it now starts please.
Customer: replied 2 years ago.
tried it for even two minutes at one point yesterday still same
Expert:  Richard replied 2 years ago.
Thanks.
do you hear any fans or anything at all when you start the Laptop?
Customer: replied 2 years ago.
fans and hdd are working all lights blinking no sound though
Expert:  Richard replied 2 years ago.
Thanks
Which model Aspire do you have?
Customer: replied 2 years ago.
its an acer aspre 5542g, model ms2277 by the way
Expert:  Richard replied 2 years ago.
Thanks
try this as it can get it working when doing this trick
Turn off your laptop by press down the power key for 10 secs.
plug in the charger make sure to charge the battery to full (you can see the charging light goes from orange to blue)
unplug the charger and then press the power button and in the same time plugin the charger and unplug it after that see if the screen works.
If not, try this procedure 3 times.
Let me know the results please
Customer: replied 2 years ago.
Saw that on google yesterday and tried but still the same, sorry about slow responses I was on a borrowed laptop which was slow but now on my phone
Expert:  Richard replied 2 years ago.
Thats ok, can understand.
It is the internal motherboard that has faulted. From what you have described, it looks to be the video chip thats stalling the computer from starting as other problems will bring up at least the Bios load screen.
All other causes we have eliminated.
I am really sorry about this and you are going to have to return the Laptop to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you. But this is a hardware fault that has caused this.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
Thank you