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I'm reinstalling system software on my acer and am stuck on

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Installing Office 2010...24/40 what do...
I'm reinstalling system software on my acer and am stuck on Installing Office 2010...24/40 what do I do
Submitted: 2 years ago.Category: Laptop
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Answered in 1 minute by:
7/16/2015
Laptop technician: Dustin, Senior Technician replied 2 years ago
Dustin
Dustin, Senior Technician
Category: Laptop
Satisfied Customers: 13,570
Experience: 15 Years saving Laptops from the recyling bin! Also worked in The US Army as A Network Switching Systems Operator/Controller
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Welcome to JustAnswer.com, my name is ***** ***** I will do my best to assist you. May I ask how long its been stuck on that specific update?
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Customer reply replied 2 years ago
This is probably the 4 time I've tried it..the first time I let it go over night, this time I started the install 4 hours ago
Laptop technician: Dustin, Senior Technician replied 2 years ago
And does it always get stuck on the same update?
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Laptop technician: Dustin, Senior Technician replied 2 years ago
And another question, what version of windows do you have installed. And also, what method are you using to perform the reinstall..
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Customer reply replied 2 years ago
I purchased a new set of system disks which includes 3 recovery disk, a language disc and 1 system disk. If I do a alt/ctrl del I get to the windows 7 home premium screen which has the options; lock this computer, switch users,log off, change a password, start task manager if I click cancel I'm back to the software installation screen.. Installing Office 2010...24/40 with a message that says:your software is being installed. Please connect the power cable and do not turn off your computer.
Laptop technician: Dustin, Senior Technician replied 2 years ago
Since you are trying to reinstall software.What happens if you shut the computer down, and then press power to start it and immediately hold the ALT key and rapidly tap the F10 key Does that bring up the built in Acer factory restore options? * you may have to try shutting down and starting up a few times to get it to trigger.
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Customer reply replied 2 years ago
I get windows to load, then it said something about registry 62/62 preparing to configure windows do not turn off your computer, clock spinning 2min showing then welcome screen with password. I entered my password ***** I'm right back to the Installing Office 2010...24/40
Laptop technician: Dustin, Senior Technician replied 2 years ago
To be clear.. Thats what you seen after pressing alt and F10 ? How about if you remove the CD's from the drive, and then try to press alt and F10 in the first half second after pressing power to turn on the computer. ( WHat were looking for is an acer recovery screen ) D.S
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Customer reply replied 2 years ago
ok I got to the acer erecovery management select language screen
Customer reply replied 2 years ago
should I select English
Customer reply replied 2 years ago
I selected English and am now on the screen with the following options: 1.restore operating system to factory defaults, 2.restore operating system and retain user data, 3.completely restore computer to factory defaults, 4 exit
I've done this a couple of times and have selected all options but end up with the same results. stuck on office loading 24/40
Customer reply replied 2 years ago
are you still there?
Laptop technician: Dustin, Senior Technician replied 2 years ago
My apologies for the delay.. Ive just seen all your messages come in.. Lets choose restore operating system to factory defaults. Also if you can, make sure none of the cds are installed or in the cd drive during the restore.
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Customer reply replied 2 years ago
when I select that option it asks me to install recovery disk...1...2...3
Laptop technician: Dustin, Senior Technician replied 2 years ago
Thats strange.. It should allow the recovery without the disk.. What we need to do is format every partition on the acer except the recovery partition. I assume you do not have an actual windows 7 install disk?
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Customer reply replied 2 years ago
correct I do not have a window 7 installation disk. So how do I format every partition...I may have wiped everything off the hard drive. How can I tell if the recovery partition is still there?
Customer reply replied 2 years ago
can you cancel this session and do not charge my credit card, I don't have all night to get a response.
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