How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Charles A. Roberts Your Own Question
Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

My keyboard is locked . I can't get anything with the key

Customer Question

My keyboard is locked . I can't get anything with the key board. My touch still is an Acer aspire v-5. When I click on keyword, I hear a little ding
Submitted: 2 years ago.
Category: Laptop
Expert:  Dustin replied 2 years ago.
Welcome, my name is ***** ***** I will assist you today!
Question. Are you using a USB or wireless keyboard.. Or just the built in laptop keyboard?
Customer: replied 2 years ago.
Expert:  Dustin replied 2 years ago.
Thank you.. If you remove the USB / bluetooth receiver for the wireless keyboard.. Restart the computer. does the built in keyboard work? And whether it works or not, please indentfiy the full name brand and model of your wireless keyboard set. Thank you, *****
Customer: replied 2 years ago.
I really don't know. It is an acer laptop aspire v5 122p 0408
Customer: replied 2 years ago.
Model ***********
Expert:  Dustin replied 2 years ago.
Ive seen your phone call request and tried to accept it.. I will send the offer back to you for you to accept. Once accepted, Please provide your phone number in the contact details section.
Customer: replied 2 years ago.
Do not charge me. I am not satisfied. Actually I have not communicTex with anyone.
Expert:  Dustin replied 2 years ago.
Youve answered some of the questions Ive been asking you. If you dont want to continue, I will opt out and help other clients who do want to resolve their issues. If you change your mind, you know where to reach me. D.S
Customer: replied 2 years ago.
Thank you, ***** ***** seem to get interrupted every time. Opt out