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Shefin, Laptop Support Specialist
Category: Laptop
Satisfied Customers: 5283
Experience:  Working as Tech support specialist with a world famous computer manufacturer
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I am Danielle. Nice to meet you. I have an Acer laptop

Customer Question

Hello I am Danielle. Nice to meet you. I have an Acer laptop I was downloading pictures and it shut off without warning. When I plugged in the power cord and tried turning it on. It blinks a blue light on the power button and the bottom left corner.
Submitted: 2 years ago.
Category: Laptop
Expert:  Shefin replied 2 years ago.
Thank you for your question. I amCustomerand I look forward to helping you with your issue today.
Remove all external devices, CDs, AC Adapter and battery from the computer. Keep the AC Adapter and battery unplugged.
Hold the power button down for 20-30 seconds. (Nothing will appear on the display and none of the lights will light up.)
Plug in the ac adapter ONLY. (Please note that a power indicator light should be lit on the ac adapter when it is plugged in).
Normally power on the notebook.
If the unit does not power on, remove the ac adapter and insert the battery into the system.
Plug the ac adapter back into the system, the battery charging indicator light will light up.
If the issue persists, or you have any questions, please be back and let me know.
If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!
Thank you!
Customer: replied 2 years ago.
I did everything up to the plug in the ac adapter indicator light should come on. It did not lite up.
Expert:  Shefin replied 2 years ago.
Hi, Have you removed the battery of the computer? Thank you.S H E F I N
Customer: replied 2 years ago.
I followed your directions.
Expert:  Shefin replied 2 years ago.
Hi, I apologize that I am from India, and I cannot contact you by phone. Could you please plug in the Adapter only (battery remived), and check if you see any lights on the computer while pressing the power button? Do the same with battery only (AC Adapter removed) and let me know the responses. Thank you.S H E F I N