How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Shefin Your Own Question
Shefin, Laptop Support Specialist
Category: Laptop
Satisfied Customers: 5398
Experience:  Working as Tech support specialist with a world famous computer manufacturer
Type Your Laptop Question Here...
Shefin is online now
A new question is answered every 9 seconds

My asus laptop seems frozen and when I sign in and click on

Customer Question

my asus laptop seems frozen and when I sign in and click on email or email nothing happens and my icons for word doc. etc don't appear on the can you help.
Submitted: 2 years ago.
Category: Laptop
Expert:  Shefin replied 2 years ago.
Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
May I know the operating system you are using? Is it Windows 7?
May I know the model number of your computer?
Since when are you experiencing the issue?
Thank you.
Customer: replied 2 years ago.
windows 8
how can i find the model numberfor a few days
Customer: replied 2 years ago.
this service isn't working for me.....cancel my order now.
Expert:  Shefin replied 2 years ago.
Hi, I would suggest you use the Refresh PC option. It will not delete any of your data or programs. Please follow the instructions in the link below and let me know if the issue persists. Please do not use Reset PC. Use Refresh PC. If the issue persists, or you have any questions, please be back and let me know.If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!Thank you!S H E F I N