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Panasonic CF-19R toughbook port replicator not working

Customer Question
panasonic CF-19R toughbook port replicator not working
Submitted: 2 years ago.Category: Laptop
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Answered in 43 minutes by:
6/18/2015
Laptop technician: Pete, Computer Expert replied 2 years ago
Pete
Pete, Computer Expert
Category: Laptop
Satisfied Customers: 18,618
Experience: CISCO certified computer and networking expert
Verified
Hello,
I am Pete, and I'll be happy to assist with your question today.
Try fitting another port replicator to the Toughbook - if it works ok, this confirms that the driver is working and that the original port replicator has a fault.
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Customer reply replied 2 years ago
I tried it an still not working,I tried hardware diagnostic,there's an option when you boot your toughbook,but the hardware is working fine.The USB's working on the diagnostic equipment.
Laptop technician: Pete, Computer Expert replied 2 years ago
Ok what may be wrong here is an intermittent or bad connection between the toughbook and the port replicator. This can happen if the connector on the toughbook is worn. Replacing the connector will resolve the issue.
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Customer reply replied 2 years ago
thanks for the response.is it hard to replace the connector?and where can i find an original connector for this model.
Laptop technician: Pete, Computer Expert replied 2 years ago
This type of repair is normally carried out by a laptop repair shop who have specialist equipment to desolder the old connector and remove it. They can also obtain the replacement connector for you from their suppliers.
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Laptop technician: Pete, Computer Expert replied 2 years ago
Hi John,
I notice your rating for my service has not gone through...
Do you need any further assistance?
Pete.
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Pete
Pete
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Satisfied Customers: 18,618
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