Laptop

Laptop questions? Ask a laptop technician for answers ASAP!

Ask a Computer Expert,
Get an Answer ASAP!

I have been using my husband's N52 laptop with the password…

Customer Question
I have been using my...
I have been using my husband's N52 laptop with the password ***** gave me. Today when I try to use it tells me the user name or password ***** ***** How do I get into the laptop? Thank you.
Submitted: 2 years ago.Category: Laptop
Show More
Show Less
Ask Your Own Laptop Question
Answered in 15 minutes by:
6/15/2015
Laptop technician: Richard, Laptop Specialist replied 2 years ago
Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 45,547
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Is it also saying the user profile failed to load?
And which version of windows are you using?
Thank you
Ask Your Own Laptop Question
Customer reply replied 2 years ago
The logon screen is all I see with his Name and then block for PW. When I type PW that I have been using it says user name or PW is incorrect. Reset PW comes up as well but no way to do it. I do not have a disk.
Customer reply replied 2 years ago
User profile not mentioned and it is windows vista home premium that was updated yesterday and now I cannot get in.
Laptop technician: Richard, Laptop Specialist replied 2 years ago
Thank you
First, can you turn off the computer
turn it on and keep tapping F8 until you get to a menu.
Choose Safe Mode.
This should get you into Windows in Safe Mode (you wont have internet but it is not needed for this).
Once in, click Start, and type in
System Restore
Press enter and follow the onscreen instructions to perform a Restore from the last Restore point.
Once completed, tell me if you can now start into Windows normally please.
Thank you
Ask Your Own Laptop Question
Customer reply replied 2 years ago
I do not get the start menu. It brings the laptop back to the sign on screen in a wavy looking mode which I assume is safe mode.
Laptop technician: Richard, Laptop Specialist replied 2 years ago
no, as you choose it from the menu.
Turn the computer off and as soon as you turn it on you have to keep tapping F8 until you get to the menu.
Try a few times if you do not initially get there please.
Ask Your Own Laptop Question
Customer reply replied 2 years ago
I did the first steps--shut down and start again. As soon as it started I pressed f8 until I saw the black and white screen, scrolled down and selected "safe mode." At that point it brought me back to the sign on screen again no start menu was available to me. I don't even see how another user can be set up from that sign-on screen or from the shutdown/restart menu that is generally available in windows.
Laptop technician: Richard, Laptop Specialist replied 2 years ago
ok thanks
Go back to the menu again but instead of Safe Mode, choose Advance boot options then choose last known good configuration.
Let this complete and tell me if your password ***** ***** accepted please.
Ask Your Own Laptop Question
Customer reply replied 2 years ago
The PW is not accepted.
Laptop technician: Richard, Laptop Specialist replied 2 years ago
Ok, then you have three options here which I will list out. As this is security, there is no simple solution, but any of these three options will work, it will just depend on how commfortable you feel doing them.
1)Reinstall the computer. This means you reinstall windows but lose all your data on the computer. It is not ideal, but the easiest way to do this. For this option, power off the computer. Then start the computer and keep tapping F9 until you get to the recover manager. Then choose to do a Factory Reset. This will delete ALL data from the computer and return it to new so it is then usable again.
2) Take it to a computer store, have them take out the hard drive and copy out your data to another disk. Then the reinstall can be done via my initial instructions and you wont lose your data. Programs you have to install again.
3) This is the most complex solution, but it will mean you will not lose your data or programs and can do this yourself
Save this file to your computer
Click Me to download
After downloading the ZIP file, locate it and double-click on it. Select "Extract All." Extract the files to the same folder the ZIP file is in.
The .ISO file is a CD image file used to create a bootable CD. The file must be burned as a bootable CD - not as a data file - to a CD. If you don't know how to do this, the simplest method is to download the freeware ISO burner at the link below:
http://isorecorder.alexfeinman.com/isorecorder.htm
Choose the appropriate version for your system (at present, version 3.1 for Windows Vista and Windows 7.) Download the installation file to a convenient folder. After downloading it, right-click on the file and select "Install." Now go back to the .ISO file, right-click on it, and select "Copy image to CD."
After burning the bootable CD, put it in your problem computer and restart the computer. Tap anykey to have the disk load.
Follow the instructions given on the screen to change the password ***** the target account.
This video shows you how to do the instructions I explained
https://www.youtube.com/watch?v=EWnV5SM7iS0
After completing the reset procedure, remove the CD from the drive and restart the system. The password ***** the target account is now set to whatever you chose.
You will have to do one of these three options to get access to the computer again.
If you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Ask Your Own Laptop Question
Customer reply replied 2 years ago
This laptop has minimal data on it to my knowledge. Can I try option 1 first and then 3? Can I print this page so that I have your instructions available when we disconnect?
Laptop technician: Richard, Laptop Specialist replied 2 years ago
yes, that is no problem at all.
You can print this page by pressing CTRL + P
Ask Your Own Laptop Question
Customer reply replied 2 years ago
I am printing so ignore that part of my Q.
Laptop technician: Richard, Laptop Specialist replied 2 years ago
no problem!
Ask Your Own Laptop Question
Was this answer helpful?
Ask Richard Your Own Question
Richard
Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 45,547
45,547 Satisfied Customers
Experience: Over 15 year experience in Computers, Mobile devices and Networks

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Md. Sadique

Md. Sadique

Engineer

364 satisfied customers

Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Byron

Byron

PC Support Tech

318 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Jess M.

Jess M.

Computer Support Specialist

314 satisfied customers

Computer Hardware Support Specialist for more than 10 years

James K.

James K.

Consultant

312 satisfied customers

Technical Director of IT Company

Shefin

Shefin

Laptop Support Specialist

310 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

IT Miro

IT Miro

Computer Scientist

199 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Hans Uebelhoer

Hans Uebelhoer

Computer Support Specialist

188 satisfied customers

I can repair laptop hardware as well as softwware.

< Previous | Next >

Related Laptop Questions
I am trying to recognize my Wi-Fi card on my Lenovo ThinkPad
I am trying to recognize my Wi-Fi card on my Lenovo ThinkPad T440. I recently installed Windows 7 64 bit and formatted the drives and now it doesn't recognize my Wi-Fi. I am connected right now to the… read more
Sheri
Sheri
Bachelor\u0027s Degree
533 satisfied customers
It is so slow it is almost unusable. Toshiba satellite L55.
It is so slow it is almost unusable. JA: What's the brand/model and Operating System (OS) of your laptop? Customer: Toshiba satellite L55 JA: What have you tried so far with your Satellite? Have you i… read more
PC_Wizzard
PC_Wizzard
IT Technician
40 satisfied customers
Error message on start up....default boot device missing or
Error message on start up....default boot device missing or boot failed. Acer e14. Already tried changing bios settings but didn't help … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I want to change my account from an alias back to the
I want to change my account from an alias back to the orginal account please … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Can't login to my father's laptop he passed away this
Hi, can't login to my father's laptop he passed away this Jan.... … read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
2 satisfied customers
I can't sign in..I'm not getting my password for my laptop.
I can't sign in..I'm not getting my password ***** my laptop … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
97 satisfied customers
My laptop fell off the table and afterward it was able to
My laptop fell off the table and afterward it was able to start but said to reboot. I haven't done it because I don't want to lose my files. How can I recover my files? From the hard drive? I have a n… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
314 satisfied customers
Laptop. Win 10. Need to reset my Password windows said
Laptop JA: What's the brand/model and Operating System (OS) of your laptop? Customer: Win 10 JA: What have you tried so far with your laptop? Have you installed any updates recently? Customer: No, nee… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
966 satisfied customers
Can i connect Acer Aspire R13 R7-372T to AKiTiO Node Pro
can i connect Acer Aspire R13 R7-372T to AKiTiO Node Pro Thunderbolt 3 External Graphics Card Enclosure and get it to work … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I'm on my Dell. I have not established a password for my
I'm on my Dell. I have not established a password ***** my toshiba but system won't let me access without. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I have an Acer Aspire V5-571P. Get a message saying power
I have an Acer Aspire V5-571P. Get a message saying power cord plugged in, battery not charging. Laptop will only operate when plugged in. Any suggestions? … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
967 satisfied customers
System crash and can't return to original settings. I need a
system crash and can't return to original settings. I need a recovery disc. this is not for this computer … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
Its my tv. Toshiba 65HT2U 5yrs old. I just got the tv from
I just got the tv from someone else. so I don't kmow … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a lap top that I have forgotten the pin number to
I have a lap top that I have forgotten the pin number to open. How can I retrive the pin number? … read more
Harry
Harry
1,703 satisfied customers
I forgot my password to get into my PC Toshiba and I don't
I forgot my password ***** get into my PC Toshiba and I don't have the discs how do I do it… read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
I got a 500 Internal support error message- how do I report
I got a 500 Internal support error message- how do I report it … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I have a Lenovo Ideapad 110. It froze on the home screen and
I have a Lenovo Ideapad 110. It froze on the home screen and none of the buttons worked. I tried to remove the battery but I think it is internal. I pulled the power cord and after it discharged I was… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
Want to download and install HP printer software for a new
want to download and install HP printer software for a new printer. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x