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My touch pad on my computer is disables. The F5 key is showing…

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My touch pad on my...
My touch pad on my computer is disables. The F5 key is showing it is disabled as well. I have tried pushing the function button and f5, etc. It is not enabling. What do I need to do?
Submitted: 3 years ago.Category: Laptop
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Answered in 5 minutes by:
6/5/2015
Laptop technician: Kamil Anwar, Laptop Specialist Technician replied 3 years ago
Kamil Anwar
Kamil Anwar, Laptop Specialist Technician
Category: Laptop
Satisfied Customers: 7,080
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified
Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
What is the make/model of your laptop?
Optional Remote Connect Service - Quick Resolution
Would you like me to remotely connect to your computer and fix the issue - The remote service will be an additional service for $39 but will allow me direct access to work on your issue and fix it (while you watch on your screen). If you need remote service, reply with the words "i want remote"
If you do not need the remote service, then simply provide me the requested information above. If you need remote service reply me with the words "i want remote".
Thanks
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Customer reply replied 3 years ago
No Thank you. I just need to know how to enable (re-enable) my mouse touch pad.
Laptop technician: Kamil Anwar, Laptop Specialist Technician replied 3 years ago
What is the make/model of your laptop?
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Customer reply replied 3 years ago
Toshiba Satellite E55-A5114
Laptop technician: Kamil Anwar, Laptop Specialist Technician replied 3 years ago
1. Press Alt + X
2, Select Control Panel
3. Click Mouse Properties
4. Click Device Settings
5. Click Enable
Then test.
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Customer reply replied 3 years ago
Nothing is happening.
Laptop technician: Kamil Anwar, Laptop Specialist Technician replied 3 years ago
Did you click Enable?
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Customer reply replied 3 years ago
I do not have an enable button
Laptop technician: Kamil Anwar, Laptop Specialist Technician replied 3 years ago
Can you open Control Panel
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Customer reply replied 3 years ago
No...
Laptop technician: Kamil Anwar, Laptop Specialist Technician replied 3 years ago
Do you have an external mouse? Also, how are you talking to me? From the same PC or a different device?
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Customer reply replied 3 years ago
Different computer
no external mouse
Customer reply replied 3 years ago
This is not helpful.
Laptop technician: Kamil Anwar, Laptop Specialist Technician replied 3 years ago
To enable the touchpad, it has to be done via Control Panel and we need an external mouse to do this because Fn + F5 is not working.
The steps are:
1. Press Alt + X
2, Select Control Panel
3. Click Mouse Properties
4. Click Device Settings
5. Click Enable
I apologize that this was probably not the Answer you were hoping to receive. However, it would be unfair to you and unprofessional of me were I to provide you with anything less than truthful and honest information. I hope you understand.
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Category: Laptop
Satisfied Customers: 7,080
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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