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Can you help me find out why my d drive won't download

Customer Question
Can you help me find...
Can you help me find out why my d drive won't download
Submitted: 2 years ago.Category: Laptop
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Answered in 5 minutes by:
5/28/2015
Laptop technician: Richard, Laptop Specialist replied 2 years ago
Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 45,544
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please what the D Drive is? Is it a memory card? A camera?
Thank you
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Customer reply replied 2 years ago
It is the disk I play that has my video games on it it looks like a memory card a tiny little center made of what look like rolls of miniature film I records and loads and plays back my games on the puter it says removable storage
Laptop technician: Richard, Laptop Specialist replied 2 years ago
Thank you
What happens when you try to access it on your computer?
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Customer reply replied 2 years ago
I have tried several different discs . I can hear the drive making humming sounds but once the green line that traces downloads if full to the end, something makes is just go on downloading and the game never shows up on the puter. It will show up on the computer menu as removable storage but without he game title like it used to do
Laptop technician: Richard, Laptop Specialist replied 2 years ago
Can I log on and look please on the connected computer?
It is easier to work with you on this. You can see and control everything I do
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
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Customer reply replied 2 years ago
It's me again. Is Richard available? See my email in your customer service. It will let you know why I gave up last night.
Laptop technician: Richard, Laptop Specialist replied 2 years ago
Hi, I am here now, can we do this now?
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Customer reply replied 2 years ago
yes, I think we will have to start all over
Customer reply replied 2 years ago
with getting you into my computer
Laptop technician: Richard, Laptop Specialist replied 2 years ago
No problem
Here are the instructions
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Thank you
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Customer reply replied 2 years ago
I did get my d drive to successfully download one game tonight. I am going to try a couple more discs tomorrow. If they don't glitch, I somehow managed to reset it or something. I will keep you informed in email.
Laptop technician: Richard, Laptop Specialist replied 2 years ago
No problem at all, I have marked this question to never close so any issues at all, please let me know
If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
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Richard
Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 45,544
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Experience: Over 15 year experience in Computers, Mobile devices and Networks

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