Laptop

Laptop questions? Ask a laptop technician for answers ASAP!

Ask a Computer Expert,
Get an Answer ASAP!

My laptop is running really slow. i ran malwarebytes and…

Customer Question
my laptop is running really...
my laptop is running really slow. i ran malwarebytes and ccleaner, but with limited results. what should i do next?
Submitted: 3 years ago.Category: Laptop
Show More
Show Less
Ask Your Own Laptop Question
Answered in 1 minute by:
5/22/2015
Laptop technician: Kamil Anwar, Laptop Specialist Technician replied 3 years ago
Kamil Anwar
Kamil Anwar, Laptop Specialist Technician
Category: Laptop
Satisfied Customers: 6,708
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified
Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
Can you open task manager and tell me the CPU usage and Memory Usage?
Optional Remote Connect Service - Quick Resolution
Would you like me to remotely connect to your computer and fix the issue - The remote service will be an additional service for $54 but will allow me direct access to work on your issue and fix it (while you watch on your screen). If you need remote service, reply with the words "i want remote"
If you do not need the remote service, then simply provide me the requested information above. If you need remote service reply me with the words "i want remote".
Thanks
Ask Your Own Laptop Question
Customer reply replied 3 years ago
cpu varies between 1% to 14%; memory at 56%
Customer reply replied 3 years ago
...i am running two programs that i am aware of: firefox (9 tabs open), and microsoft onenote. but it was like this even at startup
Laptop technician: Kamil Anwar, Laptop Specialist Technician replied 3 years ago
cpu is normal, memory is a bit high.
which programs are consuming the most of the memory?
Ask Your Own Laptop Question
Customer reply replied 3 years ago
this program called 'rapportservice' is at 32.,396k, followed by explorer at 23,776k, then googletalkplus at 21,956k. i tried ending the process for rapportservice but it ealls me that access is denies
Customer reply replied 3 years ago
...and when i trie ending the process for googletalkplus, it automatically pops back up
Laptop technician: Kamil Anwar, Laptop Specialist Technician replied 3 years ago
Are you the admin user on this system?
Ask Your Own Laptop Question
Customer reply replied 3 years ago
...i should be. i'm the only user on it
Laptop technician: Kamil Anwar, Laptop Specialist Technician replied 3 years ago
Okay. Please try this:
Hold windows key and Press R
type msconfig
click ok
click services tab, put check on hide all microsoft services, then click disable all
then click the start-up tab and select disable all, click apply/ok and restart the system.
then check.
Ask Your Own Laptop Question
Customer reply replied 3 years ago
hi, when i try to disable as you had instructed, the system config program goes into 'not responding' mode
Laptop technician: Kamil Anwar, Laptop Specialist Technician replied 3 years ago
Please restart computer in safe mode, and then perform the steps.
Ask Your Own Laptop Question
Customer reply replied 3 years ago
how do i restart in safe mode
Laptop technician: Kamil Anwar, Laptop Specialist Technician replied 3 years ago
Restart the computer and repeatedly tap f8.
when you see options to boot into advanced mode, choose "safe mode"
you will then be logged into safe mode, from there you can perform the steps.
the trick is to repeatedly tap f8 as soon as computer starts, if it is missed by a second, the computer will go into normal mode instead of safe mode.
Ask Your Own Laptop Question
Customer reply replied 3 years ago
hi, I did as you said in safe mode. the computer is running faster. BUT...firefox is still really slow. when I looked at processes, firefox was using a whopping 300,000 kb of memory. I began using internet explorer. it runs much faster than firefox. however, I've got about six tabs open, and each tab uses between 90,000kb and 600,000 kb memory. my memory is now at 77%. but it's not as slow as it was when I was using firefox. what gives?
Customer reply replied 3 years ago
also coincidentally, adobe acrobat stopped working. I'm told that it's not registered so the program ends. did this have anything to do with disabling any of the things you told me to disable?
Laptop technician: Kamil Anwar, Laptop Specialist Technician replied 3 years ago
Go to msconfig, start - up tab, and enable adobe services.
I would suggest resetting Firefox or using Chrome, because Chrome runs much faster the IE and FF.
After enabling Adobe services, please reboot.
Thanks
Ask Your Own Laptop Question
Customer reply replied 3 years ago
i did ask you suggested, adobe still closes
Laptop technician: Kamil Anwar, Laptop Specialist Technician replied 3 years ago
Can you uninstall/re-install Acrobat, make sure you have the license number to re-activate it.
Ask Your Own Laptop Question
Was this answer helpful?
Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar
Kamil Anwar, Laptop Specialist Technician
Category: Laptop
Satisfied Customers: 6,708
6,708 Satisfied Customers
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Kamil Anwar is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Md. Sadique

Md. Sadique

Engineer

364 satisfied customers

Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Byron

Byron

PC Support Tech

318 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Jess M.

Jess M.

Computer Support Specialist

314 satisfied customers

Computer Hardware Support Specialist for more than 10 years

James K.

James K.

Consultant

312 satisfied customers

Technical Director of IT Company

Shefin

Shefin

Laptop Support Specialist

310 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

IT Miro

IT Miro

Computer Scientist

199 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Hans Uebelhoer

Hans Uebelhoer

Computer Support Specialist

188 satisfied customers

I can repair laptop hardware as well as softwware.

< Previous | Next >

Related Laptop Questions
I have pink and tint on my display. I have Windows X. i'm
i have Windows X. i'm not sure of my Lenovo - it's a laptop. where can i find the info? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
788 satisfied customers
Keep getting message that my Microsoft account is about to
Keep getting message that my Microsoft account is about to expire and my emails have not been updated since the 3rd of May … read more
John
John
System/Network administrator
High School or GED
2,072 satisfied customers
How can i stop vertical lines appearing on my Acer Aspire S
How can i stop vertical lines appearing on my Acer Aspire S 13 screen … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Water got into my keyboard what should I do, Acer
Water got into my keyboard what should I do JA: What's the brand and model of your product? Customer: Acer e5-473-31n2 JA: What have you tried so far with your Acer product? Customer: Blow out the wat… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Nothing. I just bought a new H Plaptop and am trying to get
Nothing. I just bought a new H Plaptop and am trying to get it set up. … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
602 satisfied customers
After a windows 10 update today I can no longer log on to my
after a windows 10 update today I can no longer log on to my laptop, as it appears in flight mode and therefore doesn't recognise the password … read more
Wes
Wes
Consultant
Bachelor\u0027s Degree
371 satisfied customers
I had to reset the computer and need my Microsoft office
I had to reset the computer and need my Microsoft office product key. I purchased it with my Toshiba Tecra R940 ser. # XC053731H. Can you help? … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
872 satisfied customers
I have 3 diff. laptops and a I pad ,and neither one will
I have 3 diff. laptops and a I pad ,and neither one will connect to consumer cellular. I connects everywhere else.… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
It is not my laptop it is my acer screen. It is the monitor
it is the monitor which separate from the computer … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
5 satisfied customers
Yesterday my computer Acer was stolen. Acer Chromebook
Yesterday my computer Acer was stolen JA: What Acer model do you have? And the Operating System (OS)? Customer: Acer Chromebook CB3-531 JA: What Operating System (OS) are you running on your Chromeboo… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have an ASUS X555L laptop. It was plugged in, but I got a
Hi I have an ASUS X555L laptop. It was plugged in, but I got a message that the charge was running out, even though it was plugged in. Evidently the power ran out and the laptop shut off. It will not … read more
Shefin
Shefin
Laptop Support Specialist
Engineering Diploma
310 satisfied customers
I have inserted the app disk in my Toshiba PC and it pops up
I have inserted the app disk in my Toshiba PC and it pops up "fatal error #1141" … read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
132 satisfied customers
After working normally and left on about an hour, computer
After working normally and left on about an hour, computer shut down. When power button is pushed white LED on front flashes about 4 times and then stops. Power supply is plugged in and no message abo… read more
Sheri
Sheri
Bachelor\u0027s Degree
524 satisfied customers
I have a laptop. Lenovo ideapad 100. Yesterday bottom 3/4 of
I have a laptop. Lenovo ideapad 100. Yesterday bottom 3/4 of my screen turned green and the top 1/4 is blue and white. There are also great tones in the green. (gray highlights)… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have sound but no picture on my Toshiba flatscreen TV.
I have sound but no picture on my Toshiba flatscreen TV. When I turn it on, the red "Toshiba" flashes and then no picture. I think the TV is now about 3 yrs old. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can not start my laptop .I have windows 10 .but have
I can not start my laptop .I have windows 10 .but have forgotten the password. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I just purchased a Lenovo laptop. I'm installing programs.
Hello, I just purchased a Lenovo laptop. I'm installing programs. It's stuck on "Restarting" now -- for about one hour!!!!!!! … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
My laptop keyboard stopped working. Worked fine last night,
good evening, my laptop keyboard stopped working. Worked fine last night, but this afternoon it didn't work. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x