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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 358
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
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My parents have a toshiba satellite c855-s5350 with Windows

Customer Question

My parents have a toshiba satellite c855-s5350 with Windows 8 OS. I downloaded software for a wireless printer they have, from the manufacturer's website. Afterwards I restarted the computer. Now it shows welcome screen for about 30 seconds then the screen goes black, but I can still see the curser
Submitted: 2 years ago.
Category: Laptop
Expert:  Byron replied 2 years ago.
Hi. My name is***** you for your question and the opportunity to assist. Does the screen turn black before or after you've had the opportunity to log in?