Laptop

Laptop Questions? Ask a Laptop Technician for Answers ASAP!

Ask a Computer Expert,
Get an Answer ASAP!

Laptop

I have an ACER Aspire laptop

Customer Question
computer running on Windows 8.1...
I have an ACER Aspire laptop computer running on Windows 8.1. I want to know how I can transfer pictures from my Sony Mavica Mvc-FD200 camera to my PC. I have them connected by the USB transfer cable but I don't know how to make the transfer begin or how to control it.
Submitted: 2 years ago.Category: Laptop
Show More
Show Less
Ask Your Own Laptop Question
Answered in 5 minutes by:
5/18/2015
Laptop technician: DrKlahn, Computer Engineer replied 2 years ago
DrKlahn
DrKlahn, Computer Engineer
Category: Laptop
Satisfied Customers: 2,152
Experience: BSci: Electrical Engr., Industrial Engr, and Computer Sci.
Verified
Good evening from the USA. (Local time here is 23:58 PM.) I'm Bruce, and my expert nickname is "DrKlahn."

The system says this is your first visit to JustAnswer. I find that new users often skip or do not notice some information during question setup. It is boilerplate but it is very important.

• Prices and payments issues are handled by Customer Service.

• JustAnswer is not the Sony Mavica or Microsoft Windows support site. That is why there is a fee. I support products from many manufacturers and I happily troubleshoot all issues, including those where a manufacturer says "The problem is not in our product."

• Experts are not salaried or paid hourly. My assistance goes unpaid without your positive rating.

• If the problem involves hardware, please have it at hand so that you can work with it.

• Patience is required during Q&A. I get responses by email, which takes up to 8 minutes. Then I have to prepare and type a reply. Please allow for this.

• JustAnswer provides services 24/7, but both experts and customers have daily schedules. If you respond significantly later it might be the next day before I can reply.

Now that you've read the above, please let me know if you'd like to proceed. I do know what the issue is and I have a workaround for it, but it will not be fully automatic.
Ask Your Own Laptop Question
Customer reply replied 2 years ago

Yes, I want to continue. Whatever the transfer method is, I will need it written out as instructions so I can follow all the instructions without missing a step or two. Thank you. Vivian

Laptop technician: DrKlahn, Computer Engineer replied 2 years ago
OK. The background first:

Sony stopped support for the camera a few years after it was introduced. This is not untypical; Sony's support period for products is two to three years. It was last supported under Windows XP, which means that it is now about 10 years out of support. The 32-bit software originally supplied with it will not run under Vista, Windows 7, Windows 8 or Windows 8.1. Therefore you need a workaround.

There are two possible workarounds and I think one is more convenient than the other, but you will have to judge which one you like better. Both converge at the actual process of transferring the pictures.

1: Buy a USB universal flash memory reader so you can transfer pictures without having to plug in the camera and keep it attached with the power on. Cost, a few dollars. Two typical units on ebay are linked below.

http://www.ebay.com/itm/321756363690
http://www.ebay.com/itm/391023218481

I think that this is more convenient because you simply eject the Memory Stick from the camera, insert it into the reader, and transfer the photos at your convenience without having the camera powered up and tethered to the computer.

2: Tether the camera to the computer by USB cable and use it as the card reader, per the instructions on page 82 of the user manual. If you don't have the user manual, you can obtain a copy at the link directly below.

https://docs.sony.com/release/MVCFD200.pdf

Here the instructions converge.

With either the card reader attached or the camera tethered, look in My Computer for a disk drive that is labeled a Removable Disk. If the camera is tethered there should be only one. If a card reader is used there may be five and you will have to look in all of them to see which one is the Memory Stick reader.

From here forward we consider the camera / card reader to be a removable disk drive and treat it as such.

Navigate to the folder on the drive that contains the pictures. Leave this window open. We will call this Folder 1.

Open another copy of Windows Explorer or My Computer and navigate to the folder to where you want the pictures to go on your computer's hard drive. We will call this Folder 2.

Click in the Folder 1 window. Press CTRL and A at the same time, then CTRL and C at the same time. This puts all the photos on the Clipboard.

Click in the Folder 2 window. Press CTRL and V at the same time. This copies all photos to Folder 2.

Now the photos are on your hard drive and you can do whatever you wish with them.

If you are using the card reader, replace the Memory Stick into the camera.

Do not erase the photos from the camera until you are sure they were copied successfully.

Let me know if these instructions are sufficiently detailed. If so I will write them up so you can download a printable copy.
Ask Your Own Laptop Question
Customer reply replied 2 years ago

Are you saying that a Universal Flash Memory Reader, and a Card Reader are the same thing?

Laptop technician: DrKlahn, Computer Engineer replied 2 years ago
Same thing.
Ask Your Own Laptop Question
Customer reply replied 2 years ago

Will you write up both instructions, and send it to my email please?***@******.***. I will check my email first thing tomorrow looking for your reply, then I will have to check out buying a Flash Memory Card Reader so the process might be a little easier. Thank you for working on this for me. As far as I know you are paid, and I appreciate the possible solutions you have come up with, but I won't be able to rate the success of this until I get the Card Reader, and successfully make the transfers. Thank you. Vivian***@******.***

Laptop technician: DrKlahn, Computer Engineer replied 2 years ago
To protect your privacy I'm not allowed to email to you and indeed the system expurgates email addresses so I can't see them, but I have transcribed the instructions and you can download them at the link below.

http://www.tempsend.com/B5991965A2

Right click on the link in the center of that web page and select "Save file" as the download option. This will download the instructions as a plain text file.

When you are ready, use the Rating panel and this will close the question and pay me for the answer.

Don't hesitate to ask any questions you may have if anything is unclear.

Side note: The Mavica series cameras also supported storing to their internal floppy disk drives. Do not use this option and don't keep a floppy disk in the camera; use only Memory Stick if you want to download to a computer.
Ask Your Own Laptop Question
Ask DrKlahn Your Own Question
DrKlahn
DrKlahn
DrKlahn, Computer Engineer
Category: Laptop
Satisfied Customers: 2,152
2,152 Satisfied Customers
Experience: BSci: Electrical Engr., Industrial Engr, and Computer Sci.

DrKlahn is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Md. Sadique

Md. Sadique

Engineer

364 satisfied customers

Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Byron

Byron

PC Support Tech

318 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Jess M.

Jess M.

Computer Support Specialist

314 satisfied customers

Computer Hardware Support Specialist for more than 10 years

James K.

James K.

Consultant

312 satisfied customers

Technical Director of IT Company

Shefin

Shefin

Laptop Support Specialist

310 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

IT Miro

IT Miro

Computer Scientist

199 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Hans Uebelhoer

Hans Uebelhoer

Computer Support Specialist

188 satisfied customers

I can repair laptop hardware as well as softwware.

< Previous | Next >

Related Laptop Questions
Bang and olufsen for hp M9X67AV. It is an hp laptop. Windoe
I still have you shortcut, but it goes nowhere. Yes, realteck drver upedate have been installed and windows seams to reinstall itself from time to time. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have a lenovo all in one.... A screen keeps popping up
I have a lenovo all in one.... A white screen keeps popping up with windows 10 message... Your device needs the latest security updates but then it freezes everything and never goes away it always hap… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My laptop came with a free upgrade to windows 10, but when I
My laptop came with a free upgrade to windows 10, but when I sent it for repair with your authorised dealer,they returned it with windows 8. How do I reinstall my free upgrade to windows 10 … read more
Moses C
Moses C
Bsc
335 satisfied customers
I just bought an HP 27er 27 inch display monitor. It works
I just bought an HP 27er 27 inch display monitor. It works fine, with the exception that the image is about 3 inches too far to the right. So on the left hand side, there is black space for 3 inches a… read more
Sheri
Sheri
Bachelor\u0027s Degree
102 satisfied customers
I have a Sony vision laptop n have been locked out asking
Hello I have a Sony vision laptop n have been locked out asking for bios password ***** … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have an Aspire D255E series that has windows 7 installed.
I have an Aspire D255E series that has windows 7 installed. Can I upgrade to Windows 10? … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
826 satisfied customers
I need to get a "Companion Diskette" for a Toshiba 4005CDS,
I need to get a "Companion Diskette" for a Toshiba 4005CDS, or send the required files to***@******.*** … read more
Chris Lindsey
Chris Lindsey
IT University
154 satisfied customers
I have a problem with what appears to be my cursor. After
I have a problem with what appears to be my cursor. After about 15 minutes I see multiple cursors, then the cursor takes over the computer. I have rebooted … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Dropped an ASUS Vivo laptop onto a hard table (from height
Dropped an ASUS Vivo laptop onto a hard table (from height of less than 2 inches). No signs of damage, but the fan is humming audibly. It's brand-new. How sensitive is it to impact damage?… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
29 satisfied customers
MY Toshiba LAPTOP L-55-B5267. I have H&R Block Income Tax
MY Toshiba LAPTOP L-55-B5267. I have H&R Block Income Tax CD-ROM … read more
Elgin Vega
Elgin Vega
Science Bachellor
104 satisfied customers
I do not have an operating manual for my DR570. Toshiba
I do not have an operating manual and i need directions on how to program recording of a VCR tape to a DVD disc. … read more
PC_Wizzard
PC_Wizzard
IT Technician
38 satisfied customers
I turned on the laptop this morning and noticed the VOLUME
I turned on the laptop this morning and noticed the VOLUME icon was not on the Tool Bar. I clicked to show the Hidden Icons and did not see it. I did see the red Realtek HD Audio Manage icon and dragg… read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
781 satisfied customers
I have a toshiba laptop approx two years old i am trying to
i have a toshiba laptop approx two years old i am trying to install turbo tax and was told at office max my cd disc is not working is there something i can do to make this disc run rather than get a n… read more
Sheri
Sheri
Bachelor\u0027s Degree
102 satisfied customers
I have a three-year-old MacBook Air and it has a warning
I have a three-year-old MacBook Air and it has a warning light that the battery needs service. The problem I have is it will not charge. My question is, when the battery needs replacing is it common t… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,278 satisfied customers
I have a TV model 40L247OUC and I was given a BOSE bluetooth
I have a TV model 40L247OUC and I was given a BOSE bluetooth speaker will it work … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Keys don't always work unless typed a few times. combo keys
keys don't always work unless typed a few times. combo keys like ctrl-alt-del don't work, etc. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
971 satisfied customers
I have a gigaware usb to serial adapter that I was using on
I have a gigaware usb to serial adapter that I was using on my laptop with windows 7, and I now have a new laptop with windows 10 and I am having no luck installing it. can you help? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
My screen is 3 paines. C655-s5504 with wins 10. No have
my screen is 3 paines JA: What's the brand/model and Operating System (OS) of your laptop? Customer: c655-s5504 with wins 10 JA: What have you tried so far with your laptop? Have you installed any upd… read more
Sheri
Sheri
Bachelor\u0027s Degree
102 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x