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When I power on my laptop the screen is blank and I hear fans

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running. When plugged into...
When I power on my laptop the screen is blank and I hear fans running. When plugged into a monitor or tv with DVI or HDMI there is no signal to the tv or monitor. I have tried pulling the battery, unpluging the laptop and holding the power button for a minute, then plugging it in and powering on but nothing changed. How can I get my computer working again?
Submitted: 2 years ago.Category: Laptop
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Answered in 4 minutes by:
5/16/2015
Laptop technician: Charles A. Roberts, Computer Enthusiast replied 2 years ago
Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 2,759
Experience: Laptop repair specialist
Verified
Hello my name is ***** ***** I will do whatever I possibly can to help answer your questions. I am sorry you have encountered this kind of problem. So I know what kind of machine we are working with, what is the make of the computer and the model number please?
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Customer reply replied 2 years ago
It is an iBUYPOWER W86CU
Laptop technician: Charles A. Roberts, Computer Enthusiast replied 2 years ago
OK and what version of windows is it using and just to make sure have you removed the battery and the powercord and then plug the power cord in only and leave the battery out. Then turn it back on and tell me if it does the same thing.
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Customer reply replied 2 years ago
Windows 7 Pro 64 bit. It does the same with no battery and power cord only plugged in.
Laptop technician: Charles A. Roberts, Computer Enthusiast replied 2 years ago
Ok and if you hold a very bright light up to the monitor do you see an image at all?
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Customer reply replied 2 years ago
No image when holding a light to the screen.
Laptop technician: Charles A. Roberts, Computer Enthusiast replied 2 years ago
Ok then this means either a memory malfunction or CPU communication problems. This is not software related. On the bottom of the machine there should be an access panel so you can get to the memory. The door may have a microchip picture on it. If not you will need to remove the bottom panel. If you can locate it open it and remove the memory cards and put them back in. You may need to just re seat the memory.
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Customer reply replied 2 years ago
OK, I took out both chips and put them back in.
Laptop technician: Charles A. Roberts, Computer Enthusiast replied 2 years ago
Ok turn the machine back on and tell me if it does the same thing.
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Customer reply replied 2 years ago
It does the same thing, no image.
Laptop technician: Charles A. Roberts, Computer Enthusiast replied 2 years ago
Ok where there two memory cards or just one?
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Customer reply replied 2 years ago
Two, you are talking about the RAM cards right?
Laptop technician: Charles A. Roberts, Computer Enthusiast replied 2 years ago
That is correct, I know this can be a pain, this time try one in at a time if one doesn't work then remove one and try the other. Each change in memory cards turn the machine on. We are testing both one at a time.
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Customer reply replied 2 years ago
Tried all combinations and nothing changed. I did notice that only one
Customer reply replied 2 years ago
of the two fans is running when I turn it on.
Laptop technician: Charles A. Roberts, Computer Enthusiast replied 2 years ago
This means it's not a memory problem, This is pointing to either a cpu malfunction or the motherboard itself is not communicating with the CPU. How long have you had this machine?
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Customer reply replied 2 years ago
About 4 years.
Laptop technician: Charles A. Roberts, Computer Enthusiast replied 2 years ago
I see, the problem you are having is more than likely the motherboard malfunctioning. I can locate a replacement if you think you can replace it yourself however if not you would need to have it done for you I'm afraid. Are you familiar with doing anything like this?
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Laptop technician: Charles A. Roberts, Computer Enthusiast replied 2 years ago
If you are not you are going to want the CPU tested and the motherboard. This is looking more like a motherboard malfunction I am so very sorry. Please don't leave negative feedback positive feedback is how I am compensated for my time. I highly recommend checking ibuypower as well to see if they can cover the repair. You can call them at(###) ###-####also I do recommend getting a quote from local repair centers if you can't put a replacement motherboard in your self.
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Charles A. Roberts
Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 2,759
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Experience: Laptop repair specialist

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