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My lap top keeps shutting down. When I try to reboot it shows

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that it is still shutting...
My lap top keeps shutting down. When I try to reboot it shows that it is still shutting down.
Submitted: 2 years ago.Category: Laptop
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Answered in 51 minutes by:
5/14/2015
Laptop technician: Charles A. Roberts, Computer Enthusiast replied 2 years ago
Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 2,759
Experience: Laptop repair specialist
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Hello my name is ***** ***** I will do whatever I possibly can to help answer your questions. I am sorry you have encountered this kind of problem. When did this start happening?
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Customer reply replied 2 years ago
Today
Laptop technician: Charles A. Roberts, Computer Enthusiast replied 2 years ago
I see and when you turn the machine back on is it still showing the same problem every time you go to restart? Do you do any kind of disk cleanup or disk defragment on this machine?
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Customer reply replied 2 years ago
No I havent
Laptop technician: Charles A. Roberts, Computer Enthusiast replied 2 years ago

Ok first you are going to want to run the disk cleanup and defragment you probably have had some windows updates install and that can bog the system down. Here is a video on how to do this. https://www.youtube.com/watch?v=9YMxS7Pmppw

The next video you will need to do after the diskcleanup which is the defragment. THis can take some time. https://www.youtube.com/watch?v=Xae4BJwbNXA let me know what happens.

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