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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 358
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
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We have a dell inspiron laptop with Microsoft 8.1 a friend

Customer Question

We have a dell inspiron laptop with Microsoft 8.1 a friend of my son I think did not log off when they were doing homework yesterday so when I turned it on I have a black screen, and it won't open to my home screen I pushed every key control alt delete all I can pull up is optional screen can u help?
Submitted: 2 years ago.
Category: Laptop
Expert:  Richard replied 2 years ago.
Hi there and welcomeCan you push the power button down and hold it for 35 seconds, then release.Then press it again so it starts and tell me if it now functions correctly please.