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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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My Acer TA272HUL screen went black. I can't pull up my home

Customer Question

My Acer TA272HUL screen went black. I can't pull up my home screen anymore, even after unplugging the system and starting it back up. Any advice? The only thing that appears when I plug it back in in the Acer logo on a black screen.
Submitted: 2 years ago.
Category: Laptop
Expert:  Jess M. replied 2 years ago.
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today. Please let me know when you are ready.
Customer: replied 2 years ago.
I'm ready!
Expert:  Jess M. replied 2 years ago.
Thank you for writing back. Can you please tell me if the battery of your Acer is removable or if it is fixed?
Customer: replied 2 years ago.
Battery? It's plugged into the wall. Where would a battery be located?
Expert:  Jess M. replied 2 years ago.
Ok, is it a 27-Inch All-in-One Touchscreen Android Desktop?
Customer: replied 2 years ago.
Yes
Expert:  Jess M. replied 2 years ago.
Thank you for that confirmation. Please give me a moment to check your Acer specifications
Expert:  Jess M. replied 2 years ago.
Are there USB-devices plugged into your Acer's USB ports?
Customer: replied 2 years ago.
No
Expert:  Jess M. replied 2 years ago.
Is there an SD Memory card plugged into the Acer memory slot?
Customer: replied 2 years ago.
No, there's nothing attached or plugged in outside of the wireless mouse and keyboard
Expert:  Jess M. replied 2 years ago.
Thank you for that conformation. Since this is an Android desktop, are you still able to access the Google or Gmail account associated with this Acer computer?
Customer: replied 2 years ago.
Yes I can still access my google account
Expert:  Jess M. replied 2 years ago.
Thank you for that confirmation. Please try to do the following:1. Turn OFF the Acer computer by pressing and holding down the power button until the system shuts off.2. Unplug the power adapter from the computer (the DC jack)3. Unplug also the power adapter from the power source4. Leave the Acer system off for 5 minutes.5. After 5 minutes, plug the power adapter first to the power source6. Then plug the DC jack to the Acer's DC port7. Turn ON the Acer computer and see if it boots properly this time.
Expert:  Jess M. replied 2 years ago.
Please keep me posted with your results so that I can help you further.
Customer: replied 2 years ago.
That didn't work
Expert:  Jess M. replied 2 years ago.
I am sorry if I was not able to help. I am out of ideas, please let me opt out so that my fellows experts can help you further. You will be notified when another expert joins you here.Thank you.Regards,Jess
Customer: replied 2 years ago.
Please opt out. I will see if Acer can replace it or service it for me. Thanks!

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