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Viet - Laptop Tech
Viet - Laptop Tech, Computer Support Specialist
Category: Laptop
Satisfied Customers: 38211
Experience:  Ten years of laptop (and desktop) hardware and software support; Windows 10 8 7 Vista XP & Mac.
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Dan my friend has just had her bios locked out with a bios

Customer Question

hi dan my friend has just had her bios locked out with a bios password ***** a vexed ex flatmate she is not tech savvy so asked me to help but my understanding is that removing the cmos battery wont work on sattelite pro
l500 what are the options?
Submitted: 2 years ago.
Category: Laptop
Expert:  Viet - Laptop Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Removing the CMOS battery for 30 minutes may or may work. You want to short the B500 or XXX jumper in the RAM memory bay.
Please watch the instructions video at the website below for how to reset the BIOS password ***** your laptop model:
Another video to watch:
1. Power off the laptop off, and remove the battery and power cable.
2. Remove the memory cover at the bottom of the laptop, and remove the RAM memory stick(s.)
3. If needed, peel off the sticker on the motherboard.
4. Locate two solder joints labeled B500 or XXX in one of the corners.

5. Set the laptop on its side, so the screen is open to prop it up, and the power jack is facing up.
6. Insert one RAM memory stick.
7. Plug in the laptop and turn it on.
8. If it turns on and prompts for a password ***** continue the next step below. If it does not, then power it off, and move the ram module to the other slot and try again.
9. Power the laptop off.
10. Hold a small flathead screwdriver onto those two soldier joints, shorting them.
11. Power the laptop on while you are shorting those two soldier joints.
12. It should boot up. Then remove the screwdriver. Then power off the laptop, and insert the other memory stick, if any, and the sticker, if any, then replace cover plate, and battery. Then power on the laptop; the BIOS password ***** be clear.
; it's for another Toshiba model, but the instructions are the same.
When you are available, please reply back at the box below to continue. Thank you,