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I have an asus laptop with WIndows 8. Suddenly the touchpad

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is working but not the...
I have an asus laptop with WIndows 8. Suddenly the touchpad is working but not the keyboard
Submitted: 4 years ago.Category: Laptop
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Answered in 1 minute by:
2/9/2013
Laptop technician: Cris, Computer Enthusiast replied 4 years ago
Cris
Cris, Computer Enthusiast
Category: Laptop
Satisfied Customers: 6,582
Experience: 7 yrs experience with laptop troubleshooting and repair.
Verified
Hi,

Thank for contacting JustAnswer.com I am Cris.

Can you please tell me the make and model number of the laptop?
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Customer reply replied 4 years ago

asus k55a-hi5103d

Laptop technician: Cris, Computer Enthusiast replied 4 years ago
On most Asus laptop you can enable/disable the touchpad by pressing and holding the FN key then pressing either F3 or F9.

See if that will enabled your touchpad. Let me know how you make out.
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Customer reply replied 4 years ago

but the touchpad is not the issue...the keyboard is not responding

Laptop technician: Cris, Computer Enthusiast replied 4 years ago
I am sorry I appear to have confused your question. Do you have a USB keyboard you can plug to the laptop?
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Customer reply replied 4 years ago

i do

Laptop technician: Cris, Computer Enthusiast replied 4 years ago
Plug the keyboard to the laptop and do the following to perform a system restore. It will not affect your data just a simple way to undo system changes.

Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.) Enter Recovery in the search box, tap or click Settings, and then tap or click Recovery.

Tap or click Open System Restore, and follow the prompts. Restore to a point where the keyboard last worked.

The laptop will restore then restart. Test out your issue, let me know the outcome.

Reply back to me BEFORE selecting a negative rating. I will answer your follow ups.

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Customer reply replied 4 years ago

no luck..I tried several dates and each time I got a different response. but with no success at the keyboard

Laptop technician: Cris, Computer Enthusiast replied 4 years ago
It appears you might have hardware failure on your keyboard.

How long have you had the laptop?
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Customer reply replied 4 years ago

3 months. and for the last two it has sat there being used as a media centre.

Customer reply replied 4 years ago

and no..I do not have a sales receipt

Laptop technician: Cris, Computer Enthusiast replied 4 years ago
That's fine most stores won't take any laptops back after 14-30 days.

However the laptop is still covered under the manufacturer warranty. Contact Asus Support at 1-888-678-3688.

You will most likely have to ship the laptop to them for repairs. They will cover any shipping and repairs.

Let me know if you have any further questions BEFORE selecting a negative rating. I will answer your follow ups.
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Customer reply replied 4 years ago

according to the ASUS side they do want to see the receipt as proof when the warranty went into effect.


 


 


 


Btw, just to let you know, Windows 8, unlike previous version at least in my knowledge, will not allow a system restore with antivirus running. As it happens I had to do a system restore on my other ASUS at the same time..it worked fine and with AVG running. With Win 8 I had to shut it off.

Laptop technician: Cris, Computer Enthusiast replied 4 years ago
I will opt out, as I have run out of solutions.

This will open the question to other experts who might have another solution for you to try.
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Laptop technician: Dustin, Senior Technician replied 4 years ago
Dustin
Dustin, Senior Technician
Category: Laptop
Satisfied Customers: 13,547
Experience: 15 Years saving Laptops from the recyling bin! Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified
Welcome to JustAnswer.com

My name is Dustin and I am here to help!

Please press the windows key on your keyboard , hold it down, and press R

( the windows key is two keys to the left of your spacebar)

Now type in devmgmt.msc and hit enter

This bring us into the device manager screen.

Now, scroll down to where it says Keyboards.. left click it to expand it.

And then right click and uninstall whatever you have listed for keyboards.

Then restart the computer.

Once restarted, go back to the device manager screen, keyboards.. And let me know what you see. If its showing your keyboard again, please test it.. And let me know if its now working..


I strive to provide great service. Please remember to click one of the rating icons below and submit it when you are satisfied. I always answer follow up questions.

Dustin S. Senior Technician and Network Switching Systems Operator / Maintainer.
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Dustin
Dustin
Dustin, Senior Technician
Category: Laptop
Satisfied Customers: 13,547
13,547 Satisfied Customers
Experience: 15 Years saving Laptops from the recyling bin! Also worked in The US Army as A Network Switching Systems Operator/Controller

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