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Viet - Laptop Tech
Viet - Laptop Tech, Computer Support Specialist
Category: Laptop
Satisfied Customers: 37503
Experience:  Ten years of laptop (and desktop) hardware and software support; Windows 10 8 7 Vista XP & Mac.
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Hardware not found message on HP laptop

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My HP laptop says "www.hp.com.\go\techcenter\startup"
It says Hard drive cannot be found

Viet - Laptop Tech :

Hi,I'm sorry about your laptop issue. I will assist with this.How old is the laptop?

When you go to BIOS or Setup menu, can you go to the Boot/Startup option and check if the hard disk drive (HDD) model is listed there (along with the cd/dvd drive model)?

Also, in BIOS/Setup menu, do you see any option to test/diagnose the hard disk?

Note: you may need to scroll up/down this web page in order to see all my replies.

JACUSTOMER-apugl791- :

About 1 year old. yes I see an option to test the hard drive and it says " hard drive not found"

it says " hard drive does not exist"

Viet - Laptop Tech :

I'm sorry, this means hard drive hardware is damaged; it needs to be replaced.

Let's check the warranty.

JACUSTOMER-apugl791- :

how can that be, nothing happened to the computer and it worked this morning

Viet - Laptop Tech :

Unfortunately, any computer or electronic part / device can fail at any time, or a car can fail to start any time, etc.

Can you check warranty at
http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=us&lc=en

JACUSTOMER-apugl791- :

ok. what do I do now to get it replaced?????

Viet - Laptop Tech :

Please check warranty first at
http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=us&lc=en

The serial number/product number should be at the bottom of the laptop.

Are you able to find the numbers?

JACUSTOMER-apugl791- :

yes and it says it is under warranty until 11/2013

Viet - Laptop Tech :

Great. HP will fix/replace the hard drive for you:
800-HP invent
or
(###) ###-####br/> http://www8.hp.com/us/en/contact-hp/contact.html

JACUSTOMER-apugl791- :

I dont understand, I call tat number? Or is there a service centre near zip 80005

Viet - Laptop Tech :

Sorry, you would just call that number first. (Almost all companies do not have local service centers; usually, you either ship the laptop to them, or they would send you the part if it's replaceable by the consumer.)

JACUSTOMER-apugl791- :

oh ok

Viet - Laptop Tech :

I’m sorry again about the hardware issue. Do you have any further question or other computer question/issue?

JACUSTOMER-apugl791- :

what should I tell them???

Viet - Laptop Tech :

Just tell them the error on the laptop, i.e., hard drive cannot be found, etc. They'll know.

You can also chat with HP at
http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-006&h_lang=en&h_cc=us&h_product=321957&h_client=test&h_page=hpcom&lang=en&cc=us
(usually, you select Notebooks..., and continue)

JACUSTOMER-apugl791- :

thank you. happy thanksgiving

Viet - Laptop Tech :

You're welcome. Happy Thanksgiving! If you need anything else later, please let me know any time.

Viet - Laptop Tech and 3 other Laptop Specialists are ready to help you

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