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We have an Eee laptop and forgot the password. Can you help?

Customer Question
We have an Eee laptop...
We have an Eee laptop and forgot the password. Can you help?
Submitted: 6 years ago.Category: Laptop
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Answered in 2 minutes by:
4/23/2012
Laptop technician: maomd, Computer Support Specialist replied 6 years ago
maomd
maomd, Computer Support Specialist
Category: Laptop
Satisfied Customers: 799
Experience: Fifteen years plus providing efficient computer solutions, no matter how small or large.
Verified
maomd :

Hello.

maomd :

Do you know if your EEE is running Windows or Linux?

Customer:

windows xp

maomd :

Okay, and you forgot the password ***** log into Windows?

Customer:

yes

maomd :

And final question, does your EEE have a cd drive or you can connect one?

Customer:

welcome back!!

maomd :

Thank you!

maomd :

My page looked normal without any errors, but saw that you hadn't responded.

maomd :

I refreshed and here you are!

maomd :

Did you get my last message about if you have a cd drive?

Customer:

yes answer was NO

maomd :

Okay, that makes it a little more difficult but we should be able to get around it by booting off a USB drive.

maomd :

All right, please download this file here.

maomd :

This will allow us to install the reset utility to a USB drive.

maomd :

Copy all of the files to a USB drive.

Customer:

what file!! Is there a link I can go to?

maomd :

I posted the link again, did you get it?

Customer:

Haven't seen a link appeaing in your string/

maomd :

http://pogostick.net/%7Epnh/ntpasswd/usb110511.zip

maomd :

Can you see that link?

Customer:

great. I'll try it

maomd :

Okay

maomd :

Any luck?

maomd :

Hello. Are you still having problems?

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maomd
maomd
maomd, Computer Support Specialist
Category: Laptop
Satisfied Customers: 799
799 Satisfied Customers
Experience: Fifteen years plus providing efficient computer solutions, no matter how small or large.

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