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Ask Viet - Laptop Tech Your Own Question
Viet - Laptop Tech
Viet - Laptop Tech, Computer Support Specialist
Category: Laptop
Satisfied Customers: 37518
Experience:  Ten years of laptop (and desktop) hardware and software support; Windows 10 8 7 Vista XP & Mac.
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My daughter has a netbook asus eec running windows 7starter.

Customer Question

My daughter has a netbook asus eec running windows 7starter. She deleted all of the users and now has forgotten her password, and there is no disc for password XXXXX How do I get onto the computer without her admin password?
Submitted: 5 years ago.
Category: Laptop
Expert:  Hans Uebelhoer replied 5 years ago.

Hans Uebelhoer :

Hello my name is XXXXX XXXXX I will assist you today.

JACUSTOMER-mt49zz81- :

Hi

JACUSTOMER-mt49zz81- :

Can you help with this problem?>

Hans Uebelhoer :

Do you have another computer that you can burn a disk on?

JACUSTOMER-mt49zz81- :

yes but there isn't a drive on the netbook

Hans Uebelhoer :

Ok, then out choice is to return that computer to its factory settings. Erasing everything on the PC

JACUSTOMER-mt49zz81- :

How do i do that when i am unable to log on the user name?

Hans Uebelhoer :

I can tell you how to do that. Are you ok with that though?

JACUSTOMER-mt49zz81- :

Yes I am ok with it it's nothing but a paper weight right now lol

Hans Uebelhoer :

OK then lets get started.

JACUSTOMER-mt49zz81- :

ok

Hans Uebelhoer :

Please turn the computer completely off.

JACUSTOMER-mt49zz81- :

it is completly off

Hans Uebelhoer :

Then turn the computer back on again. but as soon as you turn it on start tapping F9 over and over and over until you see a recover screen come up. let me know when you get to that spot

JACUSTOMER-mt49zz81- :

ok i did that

JACUSTOMER-mt49zz81- :

asking to press f8

Hans Uebelhoer :

Now use the arrow keys to select restore to factory settings

JACUSTOMER-mt49zz81- :

asking me to select an OS

JACUSTOMER-mt49zz81- :

there isn't a selection for factory reset just has windows memory diagnostic

Hans Uebelhoer :

What are the selections

JACUSTOMER-mt49zz81- :

advance option f8 and windows 7

Hans Uebelhoer :

OK then we must me on the wrong menu. Can you tell me the exact model number of the tablet

Hans Uebelhoer :

I mean netbook

JACUSTOMER-mt49zz81- :

yes hold on a second

JACUSTOMER-mt49zz81- :

the top of the page says windows boot manager

Hans Uebelhoer :

No that wont help we want the recovery screen

Hans Uebelhoer :

I need the exact model number to find it

JACUSTOMER-mt49zz81- :

asus Eec pc 100p

JACUSTOMER-mt49zz81- :

sorry 1001p

JACUSTOMER-mt49zz81- :

is that the model number?

Hans Uebelhoer :

ok lets try it again. F9 is the correct key to hit

JACUSTOMER-mt49zz81- :

or do i need to power down and take the battery out

Hans Uebelhoer :

So turn it off

JACUSTOMER-mt49zz81- :

ok turning off

Hans Uebelhoer :

then turn it back on and hit F9 over and over

JACUSTOMER-mt49zz81- :

its off

Hans Uebelhoer :

there should be an option for factory settings

JACUSTOMER-mt49zz81- :

same boot manager screen

Hans Uebelhoer :

OK turn off again and try using F10

JACUSTOMER-mt49zz81- :

ok

Hans Uebelhoer :

no

Hans Uebelhoer :

dont do that

Hans Uebelhoer :

hold down alt and hit f10

JACUSTOMER-mt49zz81- :

ok i did not do that

Hans Uebelhoer :

Hold alt and hit F10 over and over

JACUSTOMER-mt49zz81- :

repeatedly or just one time?

Hans Uebelhoer :

Hold alt and hit F10 over and over

JACUSTOMER-mt49zz81- :

it says edit boot options now

JACUSTOMER-mt49zz81- :

Edit windows boot options for:windows 7 is first line

Hans Uebelhoer :

What are the options

JACUSTOMER-mt49zz81- :

second says Path:\windows\system32\winload.exe

JACUSTOMER-mt49zz81- :

then below that Partition 1

JACUSTOMER-mt49zz81- :

Hard disk 9f1192b6

Hans Uebelhoer :

OK choose partition 1

JACUSTOMER-mt49zz81- :

final line says [/noexecute+option

Hans Uebelhoer :

OK lets turn it off again

Hans Uebelhoer :

then as soon as you turn it on hit F10 over and over just F10 by itself

JACUSTOMER-mt49zz81- :

it wont let me cursor

JACUSTOMER-mt49zz81- :

only on the noexecuteline

Hans Uebelhoer :

OK hold the power button down until it shuts off

JACUSTOMER-mt49zz81- :

ok turning off

Hans Uebelhoer :

Then back on and hit F10 over and over

JACUSTOMER-mt49zz81- :

ok its off

Hans Uebelhoer :

After you hit F10 and get to a menu

Hans Uebelhoer :

Use the arrow keys to navigate the BIOS menu, selecting the "Restore" or "Load Setup Defaults" option. The name of the option varies between manufacturers.


JACUSTOMER-mt49zz81- :

keeps going to edit boot options

Hans Uebelhoer :

Do you see a bios option

JACUSTOMER-mt49zz81- :

no only yhe lines i described to you

Hans Uebelhoer :

OK lets try another option

Hans Uebelhoer :

Turn off the computer

Hans Uebelhoer :

This time use the F2 key

Hans Uebelhoer :

Tell me if you see a bios setting

JACUSTOMER-mt49zz81- :

ok

JACUSTOMER-mt49zz81- :

it says enter current password

Hans Uebelhoer :

When you hit F2 it asks for a password

JACUSTOMER-mt49zz81- :

first a screen flashes where I saw that it said bios something then it goes black and says Enter CURRENT Password:

Hans Uebelhoer :

Ok that means you set up a bios password. YOu need this password XXXXX proceed in the restore

JACUSTOMER-mt49zz81- :

she has misstyped something i have tried every combination

JACUSTOMER-mt49zz81- :

anyway around that?

Hans Uebelhoer :

Yes,

JACUSTOMER-mt49zz81- :

Are you stillthere?

Hans Uebelhoer :

If you can remover the Cmos battery

JACUSTOMER-mt49zz81- :

ok thought i lost you

Hans Uebelhoer :

HOwever I am not sure if the CMos battery is accessable by the bottom panels

JACUSTOMER-mt49zz81- :

ok thats like a watch battery?

Hans Uebelhoer :

Yes

Hans Uebelhoer :

So remove all power sources

Hans Uebelhoer :

and then at the bottom of the computer

Hans Uebelhoer :

there should be some compartments

JACUSTOMER-mt49zz81- :

ok all off looking at the bottom

Hans Uebelhoer :

If you see a batery in any of those compartments remove it for 4 minutes

JACUSTOMER-mt49zz81- :

i'm looking

JACUSTOMER-mt49zz81- :

still looking

JACUSTOMER-mt49zz81- :

does ml1220

JACUSTOMER-mt49zz81- :

epca(lf) 1210 09 look like nomenclature for a battery its attached to a board that says s batt

Hans Uebelhoer :

are you able to remove it

Hans Uebelhoer :

is it soldered to the board

JACUSTOMER-mt49zz81- :

no it has a terminal connection i have it out now

Hans Uebelhoer :

OK great as long as you have had it out for a few minutes you can re attach it

JACUSTOMER-mt49zz81- :

I have it disconnected and it comes up on google as a cmos battery

Hans Uebelhoer :

ok good

Hans Uebelhoer :

re attach it

Hans Uebelhoer :

then hook up the battery and power again

Hans Uebelhoer :

then turn on the computer and hit F2 over and over

Hans Uebelhoer :

and tell me what the options are

JACUSTOMER-mt49zz81- :

ok this wiil take a sec i have to get some tiny pliers to push it back on

Hans Uebelhoer :

ok no problem

JACUSTOMER-mt49zz81- :

ok we are getting somewhere the bios password XXXXX XXXXX

JACUSTOMER-mt49zz81- :

the options are as follows

JACUSTOMER-mt49zz81- :

press esc for bbs popup

JACUSTOMER-mt49zz81- :

press f9 for image recovery

Hans Uebelhoer :

Yes F9

JACUSTOMER-mt49zz81- :

Press alt plus f2 to execute asus ez flash

Hans Uebelhoer :

Yes

Hans Uebelhoer :

do that

JACUSTOMER-mt49zz81- :

f1 to run setup

Hans Uebelhoer :

yes

Hans Uebelhoer :

continue with that

JACUSTOMER-mt49zz81- :

f2 to load default values and continue which one do i press first

Hans Uebelhoer :

f2

JACUSTOMER-mt49zz81- :

ok im at windows boot manager

Hans Uebelhoer :

what does it say

JACUSTOMER-mt49zz81- :

choose operating sys to start

JACUSTOMER-mt49zz81- :

only one option windows 7

Hans Uebelhoer :

OK we need to start over with F2

Hans Uebelhoer :

then choose f1

Hans Uebelhoer :

sorry

JACUSTOMER-mt49zz81- :

next line advanced option for this choice press f8

Hans Uebelhoer :

ok start over with F2

Hans Uebelhoer :

then choose f1

JACUSTOMER-mt49zz81- :

turn it off again?

JACUSTOMER-mt49zz81- :

that took me to bios utility

Hans Uebelhoer :

and what are the options

JACUSTOMER-mt49zz81- :

main advanced security boot exit

Hans Uebelhoer :

Did you turn off and then on and hit f2

JACUSTOMER-mt49zz81- :

yes

Hans Uebelhoer :

we need to get back to that spot where it said press F1

Hans Uebelhoer :

where it said f1 to run setup

JACUSTOMER-mt49zz81- :

ok just a sec

JACUSTOMER-mt49zz81- :

ok i am at choose advanced options for windows i think i messed up

JACUSTOMER-mt49zz81- :

it has safe mode etc etc

Hans Uebelhoer :

Yeah that is not the correct place

Hans Uebelhoer :

we cannot boot in safe mode unless we have passwrod

JACUSTOMER-mt49zz81- :

directory services restore mode

Hans Uebelhoer :

Are you able to get to the operating system in safe mode?

Hans Uebelhoer :

Ok if you are in restore mode

Hans Uebelhoer :

what are the options

JACUSTOMER-mt49zz81- :

debug mode

JACUSTOMER-mt49zz81- :

disable auto restart

Hans Uebelhoer :

is there an option to factory restore

JACUSTOMER-mt49zz81- :

disablerepair your computer option has restore your system

JACUSTOMER-mt49zz81- :

doesn't say factory

Hans Uebelhoer :

choose restore you system

JACUSTOMER-mt49zz81- :

ok

JACUSTOMER-mt49zz81- :

select keyboard input method

JACUSTOMER-mt49zz81- :

it says to access you have to log in as administrator

Hans Uebelhoer :

ok, we should not be seeing that screen

Hans Uebelhoer :

please try turning off again

Hans Uebelhoer :

then turn on and hit F2

JACUSTOMER-mt49zz81- :

so start over?

JACUSTOMER-mt49zz81- :

hit f 2 repeatedly or once?

Hans Uebelhoer :

repeatedly

Hans Uebelhoer :

that ensures that we get to the F2 options

JACUSTOMER-mt49zz81- :

pressin f2 repeatedly land me on thebios setup screen

Hans Uebelhoer :

ok what options do you have

JACUSTOMER-mt49zz81- :

main advanced security boot exit

Hans Uebelhoer :

is that all one options

Hans Uebelhoer :

or all individual

JACUSTOMER-mt49zz81- :

individual

Hans Uebelhoer :

choose main

JACUSTOMER-mt49zz81- :

im there it has processor specs

Hans Uebelhoer :

ok can you go back

JACUSTOMER-mt49zz81- :

tried to go back and itbooted windows

Hans Uebelhoer :

can you log in

JACUSTOMER-mt49zz81- :

no

Hans Uebelhoer :

Ok once second

Hans Uebelhoer :

Ok I want you to CLICK HERE and follow the steps on the page

JACUSTOMER-mt49zz81- :

ok

JACUSTOMER-mt49zz81- :

It wont respond correctly i Guess it's a wash. Thanks

Expert:  Viet - Laptop Tech replied 5 years ago.
Hi,

Unfortunately, the recovery partition is corrupted. You need the windows / recovery disk, which you can get at
http://www.recovery-disks.com/

Please let me know if you have any further question. Thank you.