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Why Is There No Sound From My Asus Laptop?

Sound has suddenly stopped on...
Sound has suddenly stopped on my ASUS Laptop running under Vista Ultimate Product M51Vr serial number 8BN0AS447511482. No sound with Skype also but gives the note when laptop is switched on. Help!
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Answered in 3 minutes by:
8/2/2011
Cory
Cory, Laptop Tech
Category: Laptop
Satisfied Customers: 3,499
Experience: Laptop Technician 5+ Years of laptop experience
Verified

You cant hear sound on laptop speakers?

<span class="JA_chatAuthorName"Customer:

Yes - no sound

Cory N :

Please right click on the C Drive and select properties. Then click on Device Manager

<span class="JA_chatAuthorName"Customer:

OK think I have done that - click on computer and R click on C drive then click on properties - OK? No Device manager. Must be wrong?

Cory N :

Please click on Start then Control Panel then Device Manager. Are there any yellow question marks?

<span class="JA_chatAuthorName"Customer:

No

Cory N :

Do you see your sound device?

<span class="JA_chatAuthorName"Customer:

Yes

Cory N :

Is it realtek?

<span class="JA_chatAuthorName"Customer:

Yes

Cory N :

Please right click it and choose un install but don't delete the driver

<span class="JA_chatAuthorName"Customer:

But does not say so under device manager

Cory N :

Is it listed under sound video and game controllers? If you click the arrow next to it

<span class="JA_chatAuthorName"Customer:

Yes

Cory N :

Can you right click on it and select uninstall?

<span class="JA_chatAuthorName"Customer:

It says to remove hardware I must restart computer?

Cory N :

Restart the computer if you uninstalled the sound driver

<span class="JA_chatAuthorName"Customer:

OK have done so

Cory N :

OK please go back to the device manager and see if it is listed

<span class="JA_chatAuthorName"Customer:

Yes still listed

Cory N :

Please try the sound. Is it working?

<span class="JA_chatAuthorName"Customer:

No. It says the drivers for this device will be un installed when you restart?

Cory N :

Didnt you do that before?

<span class="JA_chatAuthorName"Customer:

I thought so?

Cory N :

But there should be a box where you can delete the driver

<span class="JA_chatAuthorName"Customer:

Yes update/disable/un install

Cory N :

Un install

<span class="JA_chatAuthorName"Customer:

OK but not delete?

Cory N :

Yes delete. We are going to reinstall it

<span class="JA_chatAuthorName"Customer:

OK have un installed but not delete?

Cory N :

Yes delete it

<span class="JA_chatAuthorName"Customer:

Realtek devices are no longer on list under device manager?

Cory N :

That is correct did it go away last time?

<span class="JA_chatAuthorName"Customer:

No but this time yes

Cory N :

OK please restart your computer and try your sound and come back to this

<span class="JA_chatAuthorName"Customer:

Bingo! sound works!

Cory N :

Great

Cory
Cory, Laptop Tech
Category: Laptop
Satisfied Customers: 3,499
Experience: Laptop Technician 5+ Years of laptop experience
Verified
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