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Cory
Cory, Laptop Tech
Category: Laptop
Satisfied Customers: 3427
Experience:  Laptop Technician 5+ Years of laptop experience
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Why is there no sound from my Asus Laptop?

This answer was rated:

Sound has suddenly stopped on my ASUS Laptop running under Vista Ultimate Product M51Vr serial number 8BN0AS447511482. No sound with Skype also but gives the note when laptop is switched on. Help!

You cant hear sound on laptop speakers?

JACUSTOMER-oogjk8n6- :

Yes - no sound

Cory N :

Please right click on the C Drive and select properties. Then click on Device Manager

JACUSTOMER-oogjk8n6- :

OK think I have done that - click on computer and R click on C drive then click on properties - OK? No Device manager. Must be wrong?

Cory N :

Please click on Start then Control Panel then Device Manager. Are there any yellow question marks?

JACUSTOMER-oogjk8n6- :

No

Cory N :

Do you see your sound device?

JACUSTOMER-oogjk8n6- :

Yes

Cory N :

Is it realtek?

JACUSTOMER-oogjk8n6- :

Yes

Cory N :

Please right click it and choose un install but don't delete the driver

JACUSTOMER-oogjk8n6- :

But does not say so under device manager

Cory N :

Is it listed under sound video and game controllers? If you click the arrow next to it

JACUSTOMER-oogjk8n6- :

Yes

Cory N :

Can you right click on it and select uninstall?

JACUSTOMER-oogjk8n6- :

It says to remove hardware I must restart computer?

Cory N :

Restart the computer if you uninstalled the sound driver

JACUSTOMER-oogjk8n6- :

OK have done so

Cory N :

OK please go back to the device manager and see if it is listed

JACUSTOMER-oogjk8n6- :

Yes still listed

Cory N :

Please try the sound. Is it working?

JACUSTOMER-oogjk8n6- :

No. It says the drivers for this device will be un installed when you restart?

Cory N :

Didnt you do that before?

JACUSTOMER-oogjk8n6- :

I thought so?

Cory N :

But there should be a box where you can delete the driver

JACUSTOMER-oogjk8n6- :

Yes update/disable/un install

Cory N :

Un install

JACUSTOMER-oogjk8n6- :

OK but not delete?

Cory N :

Yes delete. We are going to reinstall it

JACUSTOMER-oogjk8n6- :

OK have un installed but not delete?

Cory N :

Yes delete it

JACUSTOMER-oogjk8n6- :

Realtek devices are no longer on list under device manager?

Cory N :

That is correct did it go away last time?

JACUSTOMER-oogjk8n6- :

No but this time yes

Cory N :

OK please restart your computer and try your sound and come back to this

JACUSTOMER-oogjk8n6- :

Bingo! sound works!

Cory N :

Great

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