Connect one-on-one with a laptop technician who will answer your question
Expert avatar
MD Sadique, Engineer
486 satisfied customers
10+ years of experience as a Computer Support Specialist; responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc.
Pearl avatar
Pearl Wilson, Assistant
6 Laptop technicians are Online Now

Ask a laptop technician.

Verified laptop technicians are online around the clock and ready to answer your question online or by phone. 

Meet the Experts:

MD Sadique

MD Sadique

Engineer

486 satisfied customers

10+ years of experience as a Computer Support Specialist; responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc.

Shefin

Shefin

Laptop Support Specialist

424 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

sudipto_dutta

sudipto_dutta

Computer Hardware Engineer

270 satisfied customers

Computer Hardware EngineerCertificate Course In Computer Maintenance,8+ years of Experience in computer troubleshooting

Miro

Miro

Computer Support Specialist

233 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

HunterOwens

HunterOwens

Computer Expert

90 satisfied customers

A Certified Computer Expert here to help you resolve your problem fast!

Santonu

Santonu

Computer Support Specialist

82 satisfied customers

Diploma in Hardware

aitizaz

aitizaz

Software Engineer

70 satisfied customers

Vast exp. of troubleshooting laptop issues

< Previous | Next >

Laptop repair and troubleshooting assistance


If you’ve run into computer issues, it’s important to get assistance from laptop experts you can rely on. Some tech problems come with simple fixes, but there will also be more complex hardware and software issues that should be looked at by an experienced professional.


Amateur repairs can actually do more harm than good, and if you aren’t qualified for it, trying to perform your own laptop troubleshooting might lead to even more costly fixes down the line. Repairing your own device is a good way to save money, but only if you have the right expertise backing you up.


With online laptop services provided by Certified Experts on JustAnswer.com, you can get the help you need without being forced to rearrange your schedule. You can even ask follow-up questions, and approve payment only when you’re completely satisfied.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
Related Laptop questions
We bought a 14in computer laptop and my son has learning
We bought a 14in computer laptop and my son has learning disabilities and somehow enter the bed pin number to enter the computer and now we can't access it … read more
Jess
Jess
Bachelor's Degree
2,637 satisfied customers
Security alert maybe scam. Laptop. Hp ios. I think this is a
Security alert maybe scam JA: Just to clarify, what device is giving you an error code or message? Customer: Laptop JA: What's the brand/model and Operating System (OS) of your laptop? Customer: hp io… read more
Rei Guimmayen
Rei Guimmayen
Tech Support
Bachelor's Degree
4,908 satisfied customers
Unable to sign in to Microsoft surface laptop using
Unable to sign in to Microsoft surface laptop using Microsoft account … read more
Cris
Cris
4,678 satisfied customers
I have a Security Alert message. Error code # 0x83d47d.
weeks ago my computer was compromised, I thought that was cleared- maybe not… read more
Jason Jones
Jason Jones
IT & Network Consultant
AAS Information Technology
15,361 satisfied customers
I started the laptop this. 1080 an I don't no anything I
1080 an I don't no anything I pretty computer I literate … read more
ChrisC
ChrisC
PC Technician
Associate Degree
2,663 satisfied customers
I forgot my password for my laptop, I don't remember that, I
I can't get in it there's no forgot password ***** … read more
Francisco
Francisco
Technical Support
Bachelor's Degree
4,607 satisfied customers
I need a tuneup and more. Hp laptop. Not sure. Windows13 i
I need a tuneup and more JA: What specific product are you working with? Customer: hp laptop JA: What's the model and Operating System (OS) of your HP? Customer: not sure JA: What have you tried so fa… read more
Aaron Brown
Aaron Brown
Software Developer and Project Manager
Master in Science
3,429 satisfied customers
Need help with google chrome profile. Dell insprine laptop.
Need help with google chrome profile JA: What specific product are you working with? Customer: Dell insprine laptop JA: What Operating System (OS) are you running on your Inspire? Customer: window 11 … read more
Joseph Newman
Joseph Newman
Computer Science
3,122 satisfied customers
I keep getting flashes from McAfee saying my laptop is
I keep getting flashes from McAfee saying my laptop is infected … read more
Nilesh
Nilesh
CEO
Bachelor's Degree
2,760 satisfied customers
My laptop needs to be rebooted. Hp 15-dy1076nr. No recent
The screen says please install an operating system on your hard disk.… read more
Francisco
Francisco
Technical Support
Bachelor's Degree
4,607 satisfied customers
My Chromebook let's me log in but then goes to a screen with
My Chromebook let's me log in but then goes to a screen with a blue circle going around and please wait. I have left it for 20 min and my Chromebook never comes up. … read more
Geek Lightnin
Geek Lightnin
CompTIA A+
88 satisfied customers
Need bit locker for a laptop that crashed. Old admin cleaned
Need bit locker for a laptop that crashed. Old admin cleaned out my account. How do I get that key back? … read more
Stefan
Stefan
IT Manager / Webmaster
Associate Degree
2,806 satisfied customers
Need help with profile page. Goggle profile page in dell
Second Opinion] Need help with profile page JA: What specific product are you working with? Customer: Goggle profile page in dell laptop JA: What's the model and Operating System (OS) of your Dell? Cu… read more
Andrew Taylor
Andrew Taylor
IT System Administrator
Bachelor of Computer Science
3,922 satisfied customers
My envy laptop is dead and will not charge. I did it still
Hello! My envy laptop is dead and will not charge JA: Hi. Did you try charging your Envy from a different power source? Customer: yes I did it still did not work JA: Are you using the charger that cam… read more
Glen W.
Glen W.
Senior Network Engineer
Bachelor's Degree
51 satisfied customers
I have an issue with Dell but haven't given any details
I have an issue with Dell but haven't given any details yet... … read more
Mr.Med
Mr.Med
4,750 satisfied customers
Forgot my password. Laptop. Approximately 2 weeks ago. I
forgot my password JA: Just to clarify, what device or product are you trying to access? Customer: laptop JA: When did you last change the password ***** your laptop? Customer: approximately 2 weeks a… read more
Joseph Newman
Joseph Newman
Computer Science
3,122 satisfied customers
I forgot my bios password, A Toshiba Satellite Laptop,
I forgot my bios password JA: Just to clarify, what device or product are you trying to access? Customer: A Toshiba Satellite Laptop JA: When did you last change the password ***** your Satellite? Cus… read more
Sheri
Sheri
Bachelor's Degree
3,776 satisfied customers
Yesterday I received a flagged email alert that the security
Yesterday I received a flagged email alert that the security info on my account was changed. It added an email address - *******@*******.com - my choices were to do nothing and agreeing that I had mad… read more
Techie_Ben
Techie_Ben
Software Engineer
Master's Degree
2,312 satisfied customers

Get laptop help online with JustAnswer


Although laptop issues come in many shapes and sizes, there are some problems that tend to surface more often than others. Some of the most common laptop service inquiries include:


  • Why is my laptop starting up so slowly?
  • What do I do if my laptop suddenly freezes?
  • I have a Windows blue screen error. How do I get rid of it?
  • How do I perform a system recovery?
  • How do I fix a fatal exception error?
  • Why is my Wi-Fi suddenly slow/not working?
  • Why does my laptop shut off without warning?

With technical problems, your chances of finding a solution online get better with every additional detail you’re able to provide. Some issues are more easily repaired in person, but a computer expert can still assist you remotely if you’re able to provide all the information they need. Before connecting with a laptop Expert on JustAnswer, be sure to have the following details prepared:


  • Your laptop’s brand and operating system
  • The problem you’ve been having
  • Any relevant details, such as error messages, symptoms, etc.
  • The length of time for which you’ve noticed the issue
  • Any troubleshooting methods you’ve already attempted

With this information, you’ll be ready to have a productive session with the Expert.